Client Success Manager

5 days ago

Canberra, ACT, Australia Lyra Technology Group Full time
Since 1996, Centrered has been part of the Canberra community providing quality managed IT and professional services.
Our core values are critical to our continued success and underpin our approach to all aspects of our work.
About Your Team Client Success encompasses the partnership lifecycle of Centrered.
They build trust with our clients and provide the link to a wholistic exceptional experience across the whole business.
Their success allows the business to continue to invest in itself.
About Your Role As a CSM, you work closely with a portfolio of clients ensuring they have the best-in-class service and IT solutions that drive their business forward.
With regular client visits and working closely with all stakeholders understanding our client's needs, you will further help build and develop your client base.
Your Day to Day Build strong client partnerships, especially with key client stakeholders and sponsors.
Manage nominated clients to the extent that their organization's IT needs are entirely met by Centrered.
Maintain and enhance existing client relationships by providing consistent, responsive, and professional levels of service.
Act as the key point of contact for each nominated client.
Establish and maintain Client Success Plans with monthly and quarterly meetings for your clients.
Proactively conduct strategic account reviews with all nominated clients to review their service needs and usage trends, and to identify products and pricing that meet client needs and business objectives.
Identify accounts whose revenue may be diminishing to address any 'at risk' clients and reach out to those clients to ensure they are retained.
Establish and maintain a relationship with the Service team to ensure that resources are available to support the client's IT needs and work as a team under any established pod/service structure.
Address all product-related queries in a timely manner.
Build and manage a sales pipeline for nominated clients.
Prepare and follow up quotes and proposals for nominated clients.
Identify potential opportunities with new and existing clients that align with Centrered's strategy and convert this to new business.
Lead teamwork and collaboration for the success of clients through the POD or any other structure(s) in place.
Assist the Sales Coordinator with scoping of complex proposals and solutions, where required.
Understand the technology solutions applicable to each client site and where appropriate develop and deliver training to ensure there is a high-level understanding of the technology needs.
Analyze client systems and advise upgrades or additional features to meet their requirements.
Be involved in nominated client projects to ensure successful completion, where required.
Assist in developing and streamlining Client Success policies, processes, and procedures.
Support the growth and development of Centrered.
Actively engage and role model collaborative work practices within the team and with other teams.
Your Technical Skills You will have these or be able to work towards: Strong Customer Service attitudes and knowledge.
Product and services knowledge.
Microsoft 365, Microsoft Azure, and Copilot for Microsoft 365 fundamentals.
Key Account Management fundamentals.
Business analysis and requirements gathering.
Communicating with Influence.
#J-18808-Ljbffr

  • Client Success Manager

    3 weeks ago

    Canberra, ACT, Australia Lyra Technology Group Full time

    Since 1996, Centrered has been part of the Canberra community providing quality managed IT and professional services. Our core values are critical to our continued success and underpin our approach to all aspects of our work.About Your TeamClient Success encompasses the partnership lifecycle of Centrered. They build trust with our clients and provide the...

  • Accelerate Client Success as a Skilled Project Lead

    4 days ago

    Canberra, ACT, Australia beBeeDelivery Full time $100,000 - $140,000

    Job DescriptionWe are seeking a skilled Project Manager to lead our teams in delivering high-quality projects that meet and exceed client expectations.The successful candidate will be responsible for creating and executing project management plans, developing risk mitigation strategies, and navigating complex issues to provide project direction as a trusted...

  • Client Relationship Manager

    1 week ago

    Canberra, ACT, Australia beBeeSuccess Full time $90,000 - $120,000

    Client Success ProfessionalWe are seeking a highly skilled Client Success Professional to join our team. This is an exciting opportunity for someone who is passionate about building strong relationships with clients and delivering exceptional service.About the Role:BUILD STRONG CLIENT PARTNERSHIPSMANAGE CLIENT RELATIONSHIPS TO MEET THEIR IT NEEDSMaintain and...

  • Customer Success Manager

    6 days ago

    Canberra, ACT, Australia Nuix Full time

    We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People.We're fiercely passionate, love working at pace, thrive in...

  • Customer Success Manager

    6 days ago

    Canberra, ACT, Australia Nuix Full time

    We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People.We're fiercely passionate, love working at pace, thrive in...

  • Customer Success Manager

    7 days ago

    Canberra, ACT, Australia Nuix Full time

    We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love working at pace, thrive in...

  • Senior Client Manager

    2 days ago

    Canberra, ACT, Australia NTT DATA, Inc. Full time

    OverviewSenior Talent Acquisition Specialist at Workforce Solutions, a division of NTT Ltd.In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a...

  • Customer Success Manager

    11 hours ago

    Canberra, ACT, Australia Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 hours ago

    Canberra, ACT, Australia Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Client Manager

    4 days ago

    Canberra, ACT, Australia NTT DATA, Inc. Full time

    Overview Senior Client Manager role at NTT DATA, Inc. based in Canberra. We are seeking a highly motivated and experienced Client Executive to drive IT solution sales and build strategic relationships within the Federal Government public sector. ResponsibilitiesStrategic Account Management Business Development Solution Selling Tender and...