Senior Manager Fraud

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The Fraud and Financial Crime team at IMB Bank safeguards our members and the bank by preventing, detecting, and responding to fraud and scams, while ensuring robust Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF) compliance.
Our dynamic team executes strategies and tactical responses, operates fraud detection and transaction monitoring systems, investigates incidents, pursues recoveries for members, and handles operational AML/CTF activities, all while maintaining a member-focused approach.
This newly created Senior Manager Fraud & Financial Crime role is an exciting opportunity to lead our IMB Bank's prevention, detection and response capabilities to the next level.
You will provide strategic oversight and direction for fraud and scam prevention, AML/CTF operations, and financial crime programs.
With a view to driving accelerated progress and enhanced outcomes for our members you will play a pivotal part in influencing the roadmap and transforming our approach to fraud and scam management and AML/CTF compliance.
About the role Reporting to the General Manager Corporate Services, you will be responsible for developing strategies to mitigate financial crime risks while supporting better member experience and empowerment.
You will also oversee the implementation and execution of strategic plans and regulatory change obligations, ensuring alignment with organisational goals and compliance with regulatory requirements.
Key Responsibilities include: Developing and managing a dynamic fraud and scam prevention strategy that effectively mitigates risk while minimising disruptions to members' banking experience Operationalise strategic plans and regulatory change obligations, translating the fraud and financial crime strategy into detailed implementation plans Design and implement effective controls to mitigate fraud and financial crime risks across systems, processes, and customer interactions Lead the identification, investigation, and resolution of fraud and financial crime incidents, ensuring minimal impact on customers and operations Oversee the implementation and best use of vendor-provided fraud and financial crime prevention and detection solutions Develop insightful reporting to support good governance and drive decision making about emerging threats, vulnerabilities and better practice.
About you Exceptional customer focus and desire to drive a reduction in member and organisational losses through improved prevention, detection and recovery 15 years+ fraud and financial crime experience with 3+ years in a senior leadership capacity Tertiary qualifications in Criminology, Finance, Business, Economics, Law, or a related field and/or advanced degree or certifications Strong analytical and problem-solving skills, with the ability to derive actionable insights from data Exceptional communication and stakeholder engagement skills, with experience presenting to Executive and/or Board audiences Leadership and change management skills, with a focus on building capability and fostering collaboration across teams Experience in strategy development, implementation planning, and execution Strong working knowledge of applicable legislation and regulatory guidance including evolving scam prevention regulatory obligations, AML/CTF legislation, payments schemes, industry codes, AFCA guidance Experience gained within a retail banking or payments context highly desirable.
The benefits Join a genuinely inclusive culture where employees feel valued Enjoy flexibility with our hybrid working model, allowing you to balance work and life commitments Benefit from a true investment in both your personal and professional growth, with challenging work, training and career development opportunities Take advantage of designated wellbeing days to recharge and maintain a healthy work-life balance, as well as benefits like additional purchased leave Be part of a friendly and professional team environment that encourages collaboration and mutual support.
Our Head Office located in Wollongong, is a fresh, newly constructed state of the art building with great amenities and close to shops, cafes and the beach.
You'll need to attend the office to get to know your team and build relationships, but frequency will be dependent on where you live and how you build the operational rhythm with your team.
About IMB IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking.
IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years.
An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
Apply now by following the prompts.
Applications close August 3rd, 2025.
For further information, please contact Maria Rawle; People Experience - Talent; (email applications will not be accepted).
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance Referrals increase your chances of interviewing at IMB Bank by 2x Get notified about new Fraud Manager jobs in Wollongong, New South Wales, Australia .
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