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Chief Customer Data and Analytics Officer

4 months ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

As the Chief Data and Analytics Officer for Global Leisure, you will hold the most senior position across Global Leisure's data assets. Your primary responsibility is to lead the practice across a range of disciplines (data science, engineering, governance, data analysis and Power BI development) ensuring our data assets are leveraged to drive informed decisions which lead to a growth in sales and profits.

This senior technology executive position requires an experienced individual, with a previous proven track record as a practitioner and ability to set strategic direction across data capabilities.

If you have outstanding communication and interpersonal skills, to effectively collaborate, work with and influence our travel brands and executive leaders, whilst leading technical teams in a dynamic travel environment, please apply

Day to day:

  • Lead, mentor, and provide effective oversight over the practices of Data Engineering, Data Science, Data Analysis and Power BI Report across Global Leisure
  • Provide concrete recommendations focused on improving the capture of customer data across our Global Leisure Ecosystem whilst contributing to strategies to grow customers and increase profit per customer
  • Proactively provide key strategic insights into customer behavioural patterns, and market trends to leaders within the leisure executive team, brands, and disciplines. Facilitate data driven decision-making to drive financial and operational performance
  • Oversee the development and delivery of data capabilities and visualisations tailored to Global Leisure, ensuring comprehensive ownership to maximise business benefits
  • Provide key strategies to leverage artificial intelligence whilst educating our business leaders in advocating the responsible use of AI
  • Adhere to budget, demonstrating return on investment and show strong financial acumen
  • Work collaboratively with business and discipline leaders to determine how best to access data capability, provide direction on prioritisation
  • Ensure effective leadership in place over data capabilities including dashboards, self-service tools, models and regular reports covering customer experience, service performance, sentiment and brand performance to support business decision making.
  • Respond to major or critical issues and ensure the proper controls are kept in place to ensure business leaders and key stake holders are kept up to date
  • Engage with the relevant PCIDSS and security teams to ensure our data is kept safe and secure

You'll be perfect for the role if you have:

  • 8 -10 years' of proven practical experience in a data related field such as Power BI development, data engineering, data science
  • Demonstrated track record with objective measures in using data capabilities to deliver value and insights
  • Track record in using measurable frameworks such as OKRs as part of the wider Global Leisure product ecosystem
  • Extensive experience and knowledge of data engineering, data science and analytics technology and application
  • Experience with travel agency, online travel distribution, and other internet-scale environments
  • Experience using JIRA/Azure DevOps for agile planning, work management and roadmaps

What you'll enjoy...

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Receive ongoing training and professional development through the Flight Centre Landing.
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering Portugal).

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.