Supplier Contract Specialist

3 weeks ago

Melbourne, Victoria, Australia Singtel Group Full time

Challenge Yourself. Change the Game. It starts with Yes

Our vision is to become Australia's most loved everyday brand, with lasting customer relationships. The Customer Success division plays a key role in bringing that vision to life, being responsible for all customer interactions across all Consumer channels.

In your new role as Supplier Contract Specialist, you will support the contractual and day to day management of strategic suppliers for Customer Service. The successful candidate will be responsible for overseeing service performance management, compliance monitoring, data analytics, and digital process automation to ensure that our strategic suppliers meet contractual obligations and deliver high-quality services to our customers. This is a hands-on role that requires strong planning, governance, technical implementation, data analysis, process mapping and relationship-building skills, as well as the ability to work collaboratively across multiple business units.

Your day-in-the-life as a Supplier Contract Specialist at Optus

  • Use data modelling and analytics tools, such as Power BI, to analyse contract data and develop metrics to measure and report on service performance.
  • Develop digital processes and automation tools to improve contract management efficiency, with a focus on service performance management and compliance monitoring.
  • Track, monitor, and analyse service performance metrics to identify areas for improvement and develop remediation plans, as necessary.
  • Ensure that supplier complies with contractual and service delivery requirements and coordinate the commercial and performance aspects of supplier engagement models.
  • Provide advice to business units on contract structure and contractual issues using legal and related professional advice.
  • Manage key performance payment mechanisms and supervise contract terms and spend, ensuring appropriate governance processes are followed, including benchmarking and process development.
  • Conduct commercial analysis to support business decisions, including demand forecasting, Service performance targets, and contract negotiations.

Your skills to pay the bills

  • Strong analytical and problem-solving skills, with the ability to identify patterns and trends in complex data sets.
  • Experience with data visualization tools and techniques, such as Power BI, or similar.
  • Proficiency in Microsoft Office Suite including PowerAutomate, with advanced skills in Excel and PowerPoint.
  • Demonstrable experience in supplier performance management, contract management, commercial analysis, or a related field.
  • Demonstrated ability to lead and participate in cross-functional teams.
  • Experience in project management methodologies.
  • Bachelor's degree in Business, Finance, or a related field.

Perks we love at Optus

  • Competitive salary & performance incentives
  • Discounts to Optus products and services, and to over 400 retailers Australia-wide
  • Training, mentoring and development opportunities (ask us about OptusU)
  • Up to five days of Volunteer Leave per year
  • A "connected" day for you to use to connect to something you are passionate about.
  • Hybrid ways of working

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

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