Application Support Developer

4 days ago

Sydney, New South Wales, Australia Q2 Full time
As passionate about our people as we are about our mission.

What We're All About

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance

Q2 is seeking an innovative and passionate Application Support Developer to help Q2 Alt-Fi Cloud Lending customers achieve success on our powerful cloud-based lending platform.

As part of our Customer Success Engineering team, you will help Q2 Cloud Lending customers on their journey to success. You will help deliver production support, solve complex, technical issues for mission-critical lending customers, as they unlock the value of the Cloud Lending platform. Working with application administrators, ensure adherence to support best practices. This team member will demonstrate a strong quality-focused background and work cross-functionally within Support, and across Product, Development and Professional Services teams, to deliver the best user experience with the Cloud Lending platform.

A Typical Day

  • Cloud Lending Application Developers provide L2/L3 production support for customers across our global support geographies, including India (Bangalore), Australia (Sydney) and North America (Austin, TX/San Mateo, CA)
  • Serve as the subject matter expert for Cloud Lending's products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption.
  • Our lending solution is built on the Salesforce platform. Spending time working within the Salesforce solution to troubleshoot issues impacting our customers is a critical component of the support process.
  • Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.
  • Deliver a positive customer engagement experience while meeting and exceeding service SLA's.
  • Successful candidates will help foster customer loyalty with each support interaction.
  • Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management.
  • Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases.
  • Work individually and collaboratively to deliver solutions in live production systems
  • 24x7 "on call" support coverage for escalated issues
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

Bring Your Passion, Do What You Love. Here's What We're Looking For:
  • Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
  • 3+ years support experience preferred
  • Experience with Software Development Life Cycle, and production support.
  • Experience managing critical customer issues and deliver creative solutions in a timely manner
  • Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently
  • Familiarity with JIRA and Confluence preferred
  • Experience in the FinTech or Banking Industries also preferred
  • Experience with Salesforce (administration and/or development) desired

This position requires fluent written and oral communication in English.

Health & Wellness

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – "You Earned it"

Click here to find out more about the benefits we offer.

How We Give Back To The Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Not what you are looking for? Try these related job searches
Application Support Developer jobs in Sydney
Q2 careers in Sydney
Customer Service jobs in Sydney
Fintech jobs in Sydney

  • Application Support Developer

    1 week ago

    Sydney, New South Wales, Australia Q2 Full time

    As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...

  • Applications Manager

    1 week ago

    Sydney, New South Wales, Australia Support Services Full time

    • Permanent full-time position | Based in Norwest - Flexible/hybrid working• Join an industry leading Business Technology Solutions team• Well known Not-for-profit who put people at the centre of everything we do About the role:BaptistCares' applications portfolio is modern, cloud based, best of breed off the shelf - solutions which are integrated...

  • Application Developer

    1 week ago

    Sydney, New South Wales, Australia NSW Police Force Full time

    Product Management & Development (Information & Communication Technology)Government - State (Government & Defence) The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Application Development Lead

    1 week ago

    Sydney, New South Wales, Australia Thales Group Full time

    Application Development Lead page is loaded Application Development Lead Apply remote type Hybrid locations Sydney time type Full time posted on Posted 5 Days Ago job requisition id R At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes...

  • Application Development Lead

    1 week ago

    Sydney, New South Wales, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...

  • Application Development Lead

    1 week ago

    Sydney, New South Wales, Australia Thales Group Full time

    Application Development Lead page is loaded Application Development Lead Apply remote type Hybrid locations Sydney time type Full time posted on Posted 5 Days Ago job requisition id R At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes...

  • Senior Application Developer

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Senior Application Developer-00009PSR Computer Systems Officer Level 5 Ongoing Full-Time Sydney Olympic Park About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law...

  • Mobile application developer

    1 week ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    IT & Telecomms Software - Developer Sydney Permanent / Full Time Greenfield Mobile Application that will help evolving a whole industry Hybrid working, perfect for work life balance Exciting and innovative projects with leading automotive brands Our client is a leading automotive support provider in Australia, dedicated to transforming this...

  • Applications Support

    1 week ago

    Sydney, New South Wales, Australia Ashdown People Full time

    Level 1 - Application SupportA great opportunity has come up to join a growing and successful organization in their next expansion phase.Key Benefits For YouGlobal BusinessAttractive Salary PackageLead the data function of the businessSydney CBD LocationHybrid working offeredProviding crucial support to the senior executive teamCollaboration with diverse...

  • Application Development Engineer

    1 week ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Job Description Arista Networks is looking for a Software Developer to build and implement software tools. The ADE will work with other Developers throughout the software development life cycle. The role necessitates Team Player abilities with a keen eye for detail and problem-solving skills. If you also have experience in Agile frameworks and popular...

  • Application Development Engineer

    1 week ago

    Sydney, New South Wales, Australia Artista Networks Full time

    Company DescriptionArista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world's largest cloud-computing companies to your local university's server room, and every application in...

  • Lead, Application Development

    1 week ago

    Sydney, New South Wales, Australia Insurance Australia Group Full time

    Have meaningful impact as Lead, Applications Development.As part of the largest insurance group in Australia and New Zealand, we're here for you. Are you ready?YOUR ROLEAre you a Tech Lead with experience running successful engineering squads in complex technology environments?At IAG we're looking for a Tech Lead with a background in Full Stack Development...

  • Application Support

    1 week ago

    Sydney, New South Wales, Australia The Drive Group Full time

    Job descriptionApplication Support Analyst*Hornsby location*Up to $110k plus super*On-site workWhat you will be doing: Provide level 1/2 support to employees and customers, addressing software and hardware issues. Provide application support for current and future line of business applications. Create and maintain scripts or applications to automate routine...

  • Azure Application Developer

    1 week ago

    Sydney, New South Wales, Australia Arinco Trades As Arinco Full time

    Work options: Hybrid Who We Are Founded in March 2019 and headquartered in Melbourne, we are a leading technology consulting business specialising in digital transformation for mid-size, government and enterprise businesses.Our origins are in AI and we proudly deliver marketing-leading AI solutions to customers in partnership with Microsoft, as one of their...

  • Application Development Engineer

    1 week ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Job Description Arista Networks is looking for a Software Developer to build and implement software tools and Machine Learning models. The ADE will work with other Developers throughout the software development life cycle. The role necessitates Team Player abilities with a keen eye for detail and problem-solving you also have experience in Agile frameworks...

  • Application Support Engineer

    1 week ago

    Sydney, New South Wales, Australia HiTech Group Full time

    About the Company This growing global Australian owned insurance company is located in the heart of Sydney CBD. You will be working with a very friendly and social team, who are highly skilled technically, and will mentor you, coach you, and assist in your career progression. About the role As the Application Support Engineer you will provide level 1...

  • Lead, Application Development

    1 week ago

    Sydney, New South Wales, Australia IAG New Zealand Full time

    Permanent Opportunity:- Sydney and New Zealand National:T&O Policy Data IIAThe RoleThe purpose of the role and your unique contribution is to lead and manage an end-to-end feature delivery team, contributing to the overall Tech & Ops and Data Strategy, providing quality assurance, and evolving data products.This role will define the backlog, prioritize and...

  • Application Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Cox Purtell Full time

    About the CompanyThe Integrations team at this innovative cloud computing company is revolutionizing enterprise-level digital workflows with state-of-the-art software solutions. Founded in 2004, the company has emerged as a frontrunner in IT service management (ITSM) and IT operations management (ITOM).Their cloud-based platform provides a complete suite of...

  • Application Support Analyst

    1 week ago

    Sydney, New South Wales, Australia The Drive Group Full time

    Job description Application Support Analyst - 6 month rolling contract* $ p/d inc super* Hybrid role, wfh 2/3 days per week TheDriveGroup are partnering will a well known business who are looking to add an additional application support analyst who will be responsible for investigating application issues and diagnosing the root causes whilst minimising...

  • Application Developer- Cloud FullStack

    1 week ago

    Sydney, New South Wales, Australia IBM Full time

    IntroductionAs an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in anagile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating...