Airfare Expert

1 month ago


Brisbane, Queensland, Australia Ignite Full time

We're seeking a seasoned Travel Consultant to join our team as an Airfare Expert. As a key member of our Cruise Package team, you'll be responsible for managing air travel logistics for our customers.

Key Responsibilities:

  • Coordinate airfares for pre-packaged and pre-purchased cruise bookings
  • Handle customer flight deviation requests
  • Recommending and promoting airfare upgrades to premium economy, Business, and First Class
  • Ensure accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations at the time of booking
  • Proficiently searching and booking complex itineraries, including stopovers and surface sectors
  • Understanding clients' preferences and needs, and proposing optimal itineraries within package allowances
  • Providing timely and accurate information to facilitate a seamless post-booking experience

Requirements:

  • Experience with GDS (Global distribution system) - Amadeus proficiency is advantageous
  • Knowledge of the travel industry products and cruise destinations (an advantage)
  • Customer-focused with the ability to interpret customer requirements
  • Positive attitude and a collaborative team spirit
  • Strong written and verbal communication skills

Ignite is Australia's leading Cruise Package specialist, and we're proud to have taken out numerous awards at the NTIA (National Travel Industry Awards), and CLIA (Cruiseline international association) awards.


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