ProHub Team Member

1 month ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time
About the Opportunity

We are seeking a highly skilled and experienced Airfare Product Expert to join our ProHub team. As a key member of our team, you will provide second-level support to consultants and advisors across all FCTG brands, including Independent agencies.

In this Brisbane-based role, you will contribute to the Product Hub Centre of Excellence and coach outsourcing partners to ensure operational excellence is consistently maintained and delivered.

Key Responsibilities
  • Booking maintenance escalations
  • Post-departure risk escalations
  • Airfares and Ticketing advice and assistance
  • Third party land support
  • Crisis Support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Internal and external stakeholder management and engagement
  • Chargeback investigations
  • Troubleshooting
  • Risk mitigation
  • Strategy alignment
  • Fare advice
  • Supplier relations for waivers and favours
  • Air Knowledge articles
Requirements
  • Minimum 3 years travel industry experience
  • Minimum 1 year Leadership experience
  • Extensive product knowledge (GDS admin, Air, Land & Cruise)
  • Fares & Ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill
  • Multi GDS experience an advantage
What We Offer
  • Culture: A company that takes pride in their employees and offers a team culture like no other in the industry
  • Development: Individualised Learning & Development pathway options
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends, on flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week, business hours with flexible options available
  • Brightness of future: Career opportunities in a network of brands and businesses across the globe
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, plus internal 24/7 gym access and EOT facilities
  • Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences
  • Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

We Value You
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you

Please note: Applications can only be considered by candidates who have the right to work in Australia without restriction or sponsorship.

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