Senior Implementation Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain's Professional Services organization is looking for a Senior Implementation Engineer who, as part of the Professional Services engineering team will design and develop content and records management applications that are built on Iron Mountain's data platform, aid in design of content data architectures, RESTful integrations between Iron Mountain content platforms and customer systems, as well as other engineering work for our customers. In this role, you will balance your time between engaging with the customer to develop low level designs that resolve our functional designs, use cases and user stories, and implementing the design via your code. At times, you will lead conversations with our customers and implement the designs, while mentoring and supporting junior engineers implementing the designs. This is a fully technical role where your engineering, communication, and mentoring skills provide value for our customers and for our team.

The ideal candidate for this role will consistently lead by example and be the change agent for our customers. You will combine your years of proven expertise with a drive to create innovative technology through solid engineering practices. You'll lead by designing and implementing to the highest standards, constantly understanding the difference between what technology our customers want vs. what technology they need to be successful, never afraid to say NO to our customers (or others) when needed.

The Responsibilities

• Work directly with customers to understand requirements, which include functional, data, security, integration, and performance user journeys
• Write code daily that implements these requirements and user stories
• Set the tone by fostering teamwork, conveying the client's vision, and ensuring you adhere to best practices
• Work directly with the services engineering team to mature, revise and implement this work, showing pragmatism, creativity, discipline, and thought in your designs and code
• Help identify risks, assumptions, and mitigation strategies associated with the different elements of the engineering and implementation
• Provide an engineering viewpoint to project managers who develop project plans for our customers
• Assist in troubleshooting major issues encountered with the implementations
• Utilize design thinking methodologies and processes to facilitate development of solution design and architecture
• Provide feedback to Iron Mountain product management and core engineering team members on customers' needs for existing features, future roadmap items, or features developed by you or other team members
• Stay current on various ECM, RPA, cloud, container/ K8s, AI/ML, content services, and BPM practices/technologies
• Maintain and grow your subject matter expertise in API based system integrations, Java, .NET/C#, REST APIs, JavaScript, cloud NoSQL databases, indexing services, streaming and queuing services, and object stores
• Identify and communicate to DevOps and CloudOps volume and performance requirements needed to scale the cloud platform. Design and implement performance testing when needed
• Support and promote Iron Mountain core values

The Person

• BA/BS/AB degree in Engineering, Computer Science, MIS/IT, or related STEM field, or equivalent experience. Non-traditional and neurodiverse learners and thinkers are welcome and encouraged to apply
• Requires 5 plus years in Software Engineering and delivery, preferably in an external client-facing implementation role, utilizing various SDLC methodologies
• Requires 5 plus years of experience in design and solution of complex enterprise applications
• 5 plus years agile SDLC experience: XP, scrum, Kanban, SAFe, etc.
• Experience in delivering horizontally scaled solutions on public cloud platforms (GCP, Azure or AWS)
• Experience with digital content management, ECM, DAM, CSP, WCM, LMS, etc
• Business and Engineering fluency in English.
• Relevant industry experience in one or more of these industries:
• Financial services, insurance, or fintech
• Life sciences, pharma, or healthcare
• Engineering
• Public Sector
• Consumer products
• Media and Entertainment
• Understanding of enterprise solutions including networking, storage, hardware, and software layers
• Understanding of cloud technologies and solutions - GCP, AWS, Azure
• Understanding of Machine Learning and AI techniques, including use of trained models, cognitive services, open-source models and public ML API's.
• Experience with packaging and deploying software for the cloud (docker containers / k8s)
• Experience with Identity Providers (IDPs) with SAML and oAuth2 based integrations
• Understanding of digital content management such as ECM, DAM, CSP, WCM, LMS systems
• Practical experience with one or more content management platforms: EnVision, Alfresco, OnBase, Documentum, FileNet, Content Manager, Content Manager on Demand, Nuxeo, Box, AEM, Oracle UCM, SharePoint, etc.
• Proficient in one or more of the following technologies/languages:
• Python
• .NET/C#
• Java (especially OSGI or Spring/Spring boot)
• Groovy
• Jenkins, JenkinsX or similar CI
• Code quality tools, e.g., Sonar
• sh/csh/bash/zsh
• REST APIs
• JSON/XML/CSS/HTML5
• JavaScript, (especially Google Polymer, node, or vue)
• Experience in Kofax or other enterprise scanning technologies
• Experience with one or more cloud/enterprise indexing and search services, such as Solr, Lucene, or Elasticsearch
• Experience with one or more NoSQL databases, such as MongoDB, Couch, Cassandra, DocumentDB, Dynamo, CosmosDB, HBase, etc.
• Experience with one or more streaming/logging/queueing services, such as Apache Kafka, AMQP, Rabbit, ActiveMQ, etc.
• Ability to assist in the creation of conceptual, presentation, and technical drawings for all phases of the project
• Knowledge of microservices architecture and design
• Familiarity with Low-code / No-code platform engineering
• Familiarity with SaaS platform engineering
• Familiarity with BPM Solutions
• Architecture / Cloud certifications (e.g., AWS Cloud Architect, TOGAF, ZACHMAN) is strongly desired, but not required.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0072928