Operations System Support Specialist

1 week ago

Truganina, Victoria, Australia Ocado Group Full time

In Australia, Ocado has an exclusive relationship with Coles Australia to modernise and streamline they way they operate their successful supermarket and distribution business with the implementation of our OSP system in Melbourne.

Ocado's unique, proprietary and industry-leading technology is set to transform Coles in nation first technology that is enjoyed by consumers around the world.


Come join us as we build our new OSP site for Coles in Melbourn, bringing world-class innovation and technologies to one of the most competitive consumer markets globally.


What you will do


This opportunity is to work inline with the shift operations of the site to deliver Systems Support to the Ocado OSP system and partner.

You will be hands on with understanding the Ocado operating systems and be a key component to ensuring ongoing reliability and efficiency of the systems while being a key point of contact for the client operational teams, and the conduit to Engineering Operations and Technology.

Key Performance Areas

  • Monitoring of business systems operations
  • Identify and raise system faults in appropriate systems, and manage system faults and resolutions
  • Analyse performance of key site assets, and provide advice to Engineering in regards to recoveries and recovery windows
  • Manage the ticketing progress of Technical Support Services
  • Work with HSE/WHS for site safety regarding Tech
  • Overseeing the resolution, escalation, and management of logged tickets
  • Liaise closely with other Technology teams within Ocado to achieve desired outcomes and be a point of contact for related queries.

Knowledge, Skills & Experience

  • Tertiary qualifications in an IT related field
  • ITIL qualifications/Certifications
  • Proven history in understanding and managing computing infrastructure, ITIL and the OSI model
  • Experience in a similar support role, with ability to prioritise and communicate with a wide range of internal and external stakeholders to deliver systems reliability.
  • Excellent time management skills
  • Strong analytical and technical problem solving skills

What's on offer at Ocado


The opportunity Ocado can provide will be an Australian first, our partnership with Coles will have you hands on delivering world class technology and solutions unseen in the Australian market with the latest in AI/Robotics and the use of data to change the way Australians shop with a premium Australian brand - Coles Supermarkets.


As well as:

  • Competitive Salary packaging
  • Ongoing training, and development initiatives
  • Career Development as Ocado expands with plans for Australia and Asia Pacific
  • Stability of a global organisation in a robust and innovative market sector
  • Salary packaging options with Private Healthcare, Employee Assistance Program and future share programs
Equal Opportunity Employer


Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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