Project Manager Digital Solutions
2 weeks ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Job
The Digital Solutions (DS) Implementation Manager is responsible for the end-to-end project management and delivery of digital solutions for new and existing customers. The DS Implementation Manager works directly with customers, business and IT resources to implement business process management solutions and manage the project life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution. The DS Implementation Manager is also responsible for working closely with the sales organisation, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of standardisation and improved efficiencies.
The Responsibilities
Responsible for leading the implementation of Digital Solutions (DS) for customers in the APAC region Project manage all phases of a DS technical project, including working directly with customers for kick-off and discovery sessions Provide direction to cross-functional technical team members and work with internal stakeholders to meet internal performance requirements Serve as the primary customer facing contact for assigned project(s) during implementation phase for all customer resources, including business and IT points of contact Lead a team of assigned technical resources through the DS Implementation process, including customer requirements, solution design, solution development and testing activities Develop detailed project plans utilising various project management tools for all project phases Develop and document detailed system design specifications, technical project requirements and system functional design diagrams Serve as the Quality Assurance lead for the DS system, ensuring the overall solution and system quality Host and lead meetings with internal and customer executive level stakeholders during the project Assist with the creation of system enhancements and operating procedures to improve the onboarding of new customers and ongoing customer service support for our customers and field teams Manage customers through a system change control process, including effort analysis and change implementation Assist with the training of local field operations to implement and service customers Manage the upstream and downstream handover with the pre-sales and operation teams respectively. Manage weekly status reports updates and issue logs, utilising reporting tools to measure and communicate progress, quality and compliance Identify potential product and services opportunities during the projectThe Person
Bachelor's degree in Information Systems or related field would be preferred PMP certification is mandatory 5-7 years of proven project management experience in a matrix environment with a focus on Software Delivery PM 3-5 years of experience managing implementation of highly technical, enterprise-level BPO, hosted, or similar systems Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry would be well regarded Experience with Software Development Life Cycle (SDLC) processes Excellent internal/external written and verbal communication, interpersonal and analytical skills Ability to multi-task and prioritise issues in a complex environment Excellent customer service and organisational skills. Must be detail oriented and have the ability to work on multiple projects simultaneously Category: Operations Group-
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