Monetization Strategy and Operation

3 weeks ago

Sydney, New South Wales, Australia TikTok Full time

Responsibilities
 TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth.

We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities

  • Being 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues
  • Provide guidelines and trainings for Sales team
  • Develop and monitor Helpdesk performance indicators
  • Liaise with Sales teams and CRM teams to develop optimized CRMrelated and business processes
  • Stay uptodate with new CRM product and feature launches and ensure sales team is on board
  • Suggest sales process improvements based on insights from Helpdesk data
  • Drive processes standardisation projects across META and APAC markets personally on regular basis

Qualifications
 Minimum Qualifications

  • BS degree in relevant field and experience within Sales Operations min of 12 years in IT/Digital industry
  • Motivated and a selfstarter, ability to work with limited supervision and in constantly changing environment
  • Hands on experience with CRM systems in B2B IT/Digital industry is required;
Preferred Qualifications

  • Proficiency with MS Office Suite, MS Excel and Power Point preferrably (BI system knowledge is a plus;)
  • Analytical and multitasking skills;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.


In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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