Groups and Reservations Administrator

4 weeks ago

Adelaide, South Australia Hilton Full time

Job Description

As the groups and reservations administrator, you will play a pivotal role in ensuring the smooth operation of group bookings and reservations. Your tasks will involve managing both group and individual guest bookings while also assisting internal teams and external clients. This role offers the opportunity to work in a fast-paced environment where attention to detail and excellent communication skills are essential.

Join the Team at Hilton Adelaide today

Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What will I be doing?

Consistently deliver a friendly, helpful and inclusive experience to guests and team members.Proactively sense and take action on customer needs and opportunities with the willingness to exceed their expectations.Communicate with both internal and external customers in a polite and constructive mannerEnsure a high level of product knowledge of the hotel and local area.Maximise all revenue opportunities using suggestive selling and up-selling techniques.Ensure a close working relationship with all Wholesale, FIT and Group bookers to increase groups and tours revenue.Be part of a Business Development team that work with a sale focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue.Be aware of all room revenue targets and keep informed of performance results whilst adhering to hotel selling strategies.Adhere to the hotel credit policies to ensure all expected revenues are secured.Maintain corporate profiles and rates, ensuring that all information is up to date and that clients are contacted on a regular basis to ensure repeat business.

What are we looking for?

Previous experience in a similar administration role or the hospitality industry is preferred.Competent in use of computers and IT systems. Previous experience with an integrated property management system such as OnQ is preferred.Strong communication skills, both written and verbal, with a customer-centric approach.Ability to work independently as well as part of a collaborative team. Demonstrated ability to resolve problems and provide service recovery.Excellent organizational and time-management skills with the ability to priorities tasks effectively.

What will it be like to work for Hilton?

A competitive industry rate with additional Team member only discounts both locally and globally and discounted Restaurant and Bar experiences.

Access to Hilton University training offering more than 2500 learning programs.

"To fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all

  • Groups and Reservations Administrator

    1 week ago

    Adelaide, South Australia Hilton Adelaide Hotel Full time

    Job Description As the groups and reservations administrator, you will play a pivotal role in ensuring the smooth operation of group bookings and reservations. Your tasks will involve managing both group and individual guest bookings while also assisting internal teams and external clients. This role offers the opportunity to work in a fast-paced environment...

  • Groups and Reservations Administrator

    3 weeks ago

    Adelaide, South Australia Hilton Adelaide Hotel Full time

    Job Description As the groups and reservations administrator, you will play a pivotal role in ensuring the smooth operation of group bookings and reservations. Your tasks will involve managing both group and individual guest bookings while also assisting internal teams and external clients. This role offers the opportunity to work in a fast-paced environment...

  • Groups and Reservations Administrator

    1 week ago

    Adelaide, South Australia Hilton Hotels Full time

    JOB DESCRIPTIONJob Description As the groups and reservations administrator, you will play a pivotal role in ensuring the smooth operation of group bookings and reservations. Your tasks will involve managing both group and individual guest bookings while also assisting internal teams and external clients. This role offers the opportunity to work in a...

  • Group Reservations Agent

    4 weeks ago

    Adelaide, South Australia IHG Full time

    Your day-to-day Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests Meet targets for converting sales Be responsible for providing prompt,...

  • Group Reservations Agent

    1 month ago

    Adelaide, South Australia IHG Full time

    Your day-to-day Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests Meet targets for converting sales Be responsible for providing prompt,...

  • Reservations Agent

    1 week ago

    Adelaide, South Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative,...

  • Reservations Agent

    2 weeks ago

    Adelaide, South Australia Marriott Full time

    Job Number Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative,...

  • Reservations Supervisor

    1 week ago

    Adelaide, South Australia InterContinental Hotels Group Full time

    Hotel: Adelaide Markets (ADLMK), 23-29 Market Street, 5000At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for...

  • Reservations Manager

    1 week ago

    Adelaide, South Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdelaide Marriott is looking for a Reservations Manager to join the teamJOB SUMMARYResponsible for soliciting and managing of reservations...

  • Reservations Agent

    1 week ago

    Adelaide, South Australia Marriott International Full time

    As Marriott International's leading brand, Marriott Hotels is at the forefront of innovation in the hospitality industry. Join a team of creative, dynamic individuals who are shaping the industry's landscape. Be part of an environment that thrives on strong relationships and empowers every team member to make a meaningful impact and be recognized for their...

  • Reservations Manager

    1 month ago

    Adelaide, South Australia IHG Full time

    Your day-to-day Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members Provide mentoring, coaching and regular feedback to drive performance Develop rapport with regular guests, clients and booking agents Support the Director Sales & Marketing and Revenue Manager, sharing insight...

  • Reservations Manager

    4 weeks ago

    Adelaide, South Australia IHG Full time

    Your day-to-day Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members Provide mentoring, coaching and regular feedback to drive performance Develop rapport with regular guests, clients and booking agents Support the Director Sales & Marketing and Revenue Manager, sharing insight...

  • Reservations Manager

    2 weeks ago

    Adelaide, South Australia IHG Full time

    Your day-to-day Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members Provide mentoring, coaching and regular feedback to drive performance Develop rapport with regular guests, clients and booking agents Support the Director Sales & Marketing and Revenue Manager, sharing insight...

  • Experienced Administrator

    1 week ago

    Adelaide, South Australia Bedford Full time

    Part time, permanent| Flexible arrangements negotiable | Work life balanceA collaborative and supportive team | Training and development opportunitiesBe part of an organisation makes impact to the community | Salary Packaging About GreenInc With a focus on the creation of 'Green Spaces', GreenInc offers services in Landscape Construction & Maintenance...

  • group accountant

    1 week ago

    Adelaide, South Australia BespokeHR Full time

    This Accounting position is a brand-new role for Kontos Property Group 31st May, 2024 About the Client:This position supports Stan Kontos, one of the owners of the Star Pharmacy Group and SOL Results, and Executive Director of SK Property Group. He has many business and charity ventures that he supports so this position will be providing personal finance...

  • Administration Officer

    1 week ago

    Adelaide, South Australia Women's and Children's Health Network Full time

    Administration Officer - Women's OutpatientsJob no: 865211Work type: Full timeLocation: Adelaide CBDCategories: Administration and ClericalWomen's and Children's Health Network, Women's Outpatient's Department, Women's and Babies Division, North Adelaide Salary - Classification - ASO2 - Administrative Services Officer L2 - $57,842 to $62,221 Employment Full...

  • Administrative Assistant

    1 week ago

    Adelaide, South Australia Women's and Children's Health Network Full time

    Administrative Assistant - Complex CareJob no: 865400Work type: Part timeLocation: Adelaide CBDCategories: Administration and ClericalWomen's and Children's Health Network, General Medicine - Complex Care, Division of Paediatric Medicine, North Adelaide 5006 Salary - Classification - ASO2 - Administrative Services Officer L2 - $57,842 to $62,221 pro rata...

  • Administration Coordinator

    1 week ago

    Adelaide, South Australia Lotus People Full time

    Work with a highly regarded school in inner-southern Adelaide, with beautiful grounds and an inclusive culture Full-time temporary position for 3 months Highly rewarding role, to enable the school to have sufficient staffing for students THE COMPANY Lotus People are excited to be working with this prestigious school based in inner-southern Adelaide...

  • Administration Officer

    1 week ago

    Adelaide, South Australia Women's and Children's Health Network Full time

    Administration Officer (Casual Pool)Job no: 856430Work type: CasualLocation: Various, Adelaide CBDCategories: Administration and ClericalWomen's and Children's Health Network, Child and Family Health Services (CaFHS) - Multiple Locations - Administration Officer, Casual PoolClassification - ASO2 - Administrative Services Officer L2 Salary - $ $31.34 casual...

  • Administration Assistant

    1 week ago

    Adelaide, South Australia University of Adelaide Full time

    (HE04) $69,043 to $75,677 per annum plus an employer contribution of 17% superannuation applies. Fixed term, full time position available for 12 months with a possibility to extend. JBI at the University of Adelaide is seeking a qualified candidate for a fixed-term, full-time position available for 12 months as an Administration Officer - Communications in...