Bookings and Administration Officer Indoor and Community Facilities BISP

3 weeks ago

Blacktown, New South Wales, Australia Blacktown City Council Full time

Job No: BC2846

Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.
Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney's most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are excited to have opened our new Blacktown Exercise Sport and Technology Hub (BEST). This transformational project includes a state-of-the-art centre for health, education, and sport, as well as The Lodge hotel and a brand new Physical Literacy space for the community. BEST complements the existing facilities within the sports park which house sports such as AFL, Cricket, Softball, Baseball, Soccer and Athletics.

This is a newly created permanent, full-time role primarily responsible for assisting and supporting the daily operations at BEST. This position will report to the Venue Experience Supervisor due to their close operational relationship and the large volume of tenant, hirer and community engagement. An ideal candidate will also support the Bookings and Administration Officer Outdoor Sports Facilities BISP with leave cover as required (and vice versa).

Duties include:

  • Respond to phone, in person and online inquiries regarding use of BEST hub, the outdoor synthetic and turf pitches, AFL/Cricket function room, onsite hotel and catering provider at BISP
  • Monthly liaison with tenants to gather accurate booking and event information for BEST, the outdoor synthetic pitch, AFL/Cricket function room
  • Manage all bookings within the centralised booking system for BEST and ensure this system remains up-to-date
  • Through the Venue Experience Supervisor, support administration requirements at BEST and associated facilities.

Qualifications and experience

Essential:

  • Certificate IV in a related field or equivalent
  • Extensive experience in a customer service role
  • Ability to work within a team environment
  • Current class C driver's licence
  • Current First Aid qualification.

Desirable:

  • Knowledge of applicable legislation/regulations
  • Computer literate including the use of cloud based booking platforms
  • Demonstrated commitment to customer service
  • Availability to work flexible working hours.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.

  • Entry level for this position starts at $1,452.48 per week
  • 35-hour working week
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child-safe organisation that supports and promotes the safety, well-being, and empowerment of children.

Best of luck.

Closing date: Friday 7 June 2024, 11.59 pm

Contact officer: Lillian Ong

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