APS4/APS5 Referrals/Complaints Officer

4 weeks ago

Charlestown, New South Wales, Australia Randstad Australia Full time
Charlestown office/hybrid workingMultiple opportunities available12 month contract with potential extensionRandstad has multiple Federal Government opportunities available in Charlestown. Join this reputable agency where you'll contribute not only to your role but also be apart of something bigger
Roles available: APS4 and APS5: Complaints Officers
Requirements:Previous experience in complaints management or Government advantageous (high volume complaints/customer service, e.g. telco, insurance)Ability to manage a high caseload, meeting deadlines and prioritising your own workStrong communication skills, both verbal and written Key qualities needed including being resilient, flexible, efficient, highly empathetic with strong attention to detailProficient in Word and Excel APS4 and APS5: Ministerial & Parliament Referral Complaints
Requirements:Previous experience in complaints management or with an MP Office advantageousThis team investigates/resolves matters referred to the Minister of this agencyKey qualities needed including being resilient, flexible, efficient, highly empathetic with strong attention to detailFormal communication skills both written and verbal as you will be dealing wtih Ministers and Members of ParliamentAbility to communicate confidently with a variety of stakeholders Specific role details: 37.5 standard hours per weekStarting mid-end MayYou must be an Australian Citizen to applyThis is a temporary contract, no leave entitlements applyIf successful you will be asked to undergo a police check and hold an NDIS Worker Screening CheckWhy Randstad:
Access to our benefits platforms offering discounts at a range of huge retailers3 x pay runs per week ensuring you are always paid within the weekExclusive access to roles before we go to marketAccess to our employee assistance program services, including counselling services What's next: Please submit your resume if you're interested in this opportunity

Alternatively, please contact me on with any questions you may have, or to see job descriptions of each position. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Federal, government, disability, aps4, aps5, complaints, referral, ministerial, ndia
qualifications Tertiary level qualifications are not needed however studies or experience in relevant fields will be advantageous
education Secondary School/High School

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