Land Service Delivery Manager

3 weeks ago

Canberra, ACT, Australia KBR Full time

Title:

Land Service Delivery Manager

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

We are seeking an experienced IT Service Delivery Manager to oversee and manage the delivery of IT services to the LAND environments within Defence.

The ideal candidate will have a strong background in IT service management, ensuring that services are delivered efficiently, effectively, and in alignment with business needs and service health indicators. The candidate should also have Defence experience and be able to work with limited direction, we are looking for a skilled self-starter.

Responsibilities:

  • Develop and maintain relationships with key stakeholders across the DIE and MPE environments, understanding their IT service requirements and ensuring the delivery meets or exceeds their expectations.
  • Work with a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
  • Monitor service metrics and SHIs to track performance, analyse trends, and implement improvements to enhance service delivery.
  • Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.
  • Collaborate with other IT teams (such as infrastructure, operations, support) to ensure seamless service delivery and continuous improvement.
  • Prepare and present regular reports on service performance, highlighting achievements, challenges, and improvement initiatives to senior management.

As the ideal candidate you will bring:

Essential:

  • Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
  • Defence experience essential
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
  • Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.
  • Effective communication and stakeholder management skills, both verbal and written.
  • Experience in managing vendor relationships and contracts.
  • ITIL Foundation certification or higher is preferred.
  • Ability to work within a team environment.

What we will offer you:

  • A workplace culture certified as a Great Place To Work
  • Flexible working
  • Competitive salary (including annual reviews)
  • Paid parental leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Employee stock purchase plans
  • Flu shots, skin checks and discounted private health insurance

If you're ready to shape tomorrow, let's get started. Apply Now

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-JAW1

  • Land Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia KBR Full time

    Title:Land Service Delivery ManagerYour KBR future - delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Land Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:Land Service Delivery ManagerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the...

  • Land Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia KBR Full time

    Title: Land Service Delivery Manager Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the...

  • Senior Director, Sales And Client Services

    6 days ago

    Canberra, ACT, Australia Suburban Land Agency Full time

    Senior Director, Sales and Client Services Senior Director, Sales and Client Services Senior Officer Grade ASalary Range: $162,291 (PN: 33700)Details: At the Suburban Land Agency (SLA), we are committed to creating great places where communities thrive.We build people-focussed residential estates and urban renewal projects for the people of Canberra.Through...

  • Senior Director, Sales and Client Services

    6 days ago

    Canberra, ACT, Australia Suburban Land Agency Full time

    Senior Director, Sales and Client ServicesSenior Director, Sales and Client ServicesSenior Officer Grade ASalary Range:$162,291 (PN: 33700)Details:At the Suburban Land Agency (SLA), we are committed to creating great places where communities thrive. We build people-focussed residential estates and urban renewal projects for the people of Canberra.Through...

  • IT Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia KBR, Inc Full time

    IT Service Delivery Manager (SATCOM) page is loaded IT Service Delivery Manager (SATCOM) Apply locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted Yesterday job requisition id R Title:IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the worldAbout KBR:We are a company of...

  • IT Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia KBR Full time

    Title:IT Service Delivery Manager (SATCOM)Your KBR future - delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • IT Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia KBR Full time

    Title: IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies...

  • Ewis Land Iwp Lead

    5 days ago

    Canberra, ACT, Australia KBR Full time

    Title:EWIS Land IWP LeadThe CompanyKellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support, procurement...

  • Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionThe first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won't get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for...

  • Land Integration Framework

    5 days ago

    Canberra, ACT, Australia Infinite Talent Group Pty Ltd Full time

    The Commonwealth requires the services of a Land Integration Framework -Digital Subject Matter Expert (LIF-D SME) to supplement the contractor workforce within the Land Network Integration Centre (LNIC). This proposal seeks to engage an Advanced Practitioner to assist the LNIC with the Land Integration Framework.The Land Combat System (LCS) is defined as...

  • Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Job Description Service Delivery ManagerLocation – ACT 12 months contract with 2x12 months extension options Australian Citizens with NV1 clearance Infinite Consulting is seeking an experienced and motivated Service Delivery Manager for our esteemed Federal Government Client. This is an immediate start for a 12 month initial contract with 2x12 months...

  • Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Service Delivery Manager- Location ACT:- 12 months contract with 2x12 months ext.options**:- Australian Citizens with current NV1 ClearanceInfinite Consulting is seeking an experienced Service Delivery Manager for our esteemed Large Federal Government Client. This is a 12 months initial contract with further extension options up to 2x12 monthsAbout the...

  • Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionIntroductionsEvery person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...

  • Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionIntroductionsWe're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 35,000 global network, we currently have over 1,000 employees mainly in Canberra and Melbourne. We're growing fast and are building a business...

  • Land Surveyor

    6 days ago

    Canberra, ACT, Australia Spiire Full time

    Introduction:About SpiireWe are an integrated team of passionate surveyors, civil engineers, landscape architects, town planners, urban designers, water engineers, digital specialists and visual media artists providing consultancy services to the property and infrastructure sectors. Our team of more than 350 people work across ten offices in VIC, NSW, SA,...

  • Land Integration Framework

    5 days ago

    Canberra, ACT, Australia Balance Recruitment Full time

    This Federal Government Agency requires the services of a Land Integration Framework - Digital Subject Matter Expert (LIF-D SME) to supplement the contractor workforce within the Land Network Integration Centre (LNIC).The LIF-D SME will be expected to perform the following activities:Develop a deep and fundamental understanding of the LCS and its design...

  • Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia Rubix Solutions Full time

    NV- Business critical system Analytical and problemsolving skillsRubix Solutions is a boutique recruitment company working for some of the biggest blue chip clients globally. Our client, a leading IT consultancy are looking to hire a Service delivery manager with a NV1, based in Canberra.An outstanding opportunity has presented itself for a talented Service...

  • Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia Etainsolutions Full time

    Open to:Holders of Negative Vetting Level 1Location: ACT, NSW, QLD, SA, VICAs the Technical Services Delivery Manager you will be overseeing all aspects of project delivery by managing budget, scoping and schedule whilst maintaining a high level of key stakeholder engagement and guiding relevant projects through project delivery.Cyber Security and...