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Service Delivery Manager
1 week ago
Job Description
Service Delivery Manager
- Location – ACT
- 12 months contract with 2x12 months extension options
- Australian Citizens with NV1 clearance
Infinite Consulting is seeking an experienced and motivated Service Delivery Manager for our esteemed Federal Government Client. This is an immediate start for a 12 month initial contract with 2x12 months extension options further
About the Role:
An exciting and challenging role has come up with our Client for a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects. Major Duties will be:
- Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
- Define, develop and maintain a set of artefacts for the implementation of IT strategy aligned service management policies and standards.
- Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised.
- Work with project managers, service providers and business representatives to smoothly transition new services into operation ensuring business objectives are met.
- Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs.
- Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.
Essential criteria
- Demonstrated SDM experience managing a team that supports IT applications end users and project delivery.
- Demonstrated ITIL experience in implementing and supporting ITIL processes as needed.
- Demonstrated experience in transitioning software into service as an SDM.
- Demonstrated experience in producing documentation to support transitioning software into service as an SDM.
- Demonstrated experience in working with project teams to transition software into service as an SDM.
Submission Requirements:
Initial term: 12 months
Extension: 2x12 months
Clearance: Australian Citizens with NV1 clearance
Submission deadline: 12/10/2023
If you are interested in finding out more about the role, apply today or contact Varsha on for a full assignment brief.
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