Service Delivery Manager

1 week ago


Canberra, ACT, Australia Infinite Consulting Full time

Job Description

Service Delivery Manager

  • Location – ACT
  • 12 months contract with 2x12 months extension options
  • Australian Citizens with NV1 clearance

Infinite Consulting is seeking an experienced and motivated Service Delivery Manager for our esteemed Federal Government Client. This is an immediate start for a 12 month initial contract with 2x12 months extension options further

About the Role:

An exciting and challenging role has come up with our Client for a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects. Major Duties will be:

  • Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
  • Define, develop and maintain a set of artefacts for the implementation of IT strategy aligned service management policies and standards.
  • Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised.
  • Work with project managers, service providers and business representatives to smoothly transition new services into operation ensuring business objectives are met.
  • Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs.
  • Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.

Essential criteria

  • Demonstrated SDM experience managing a team that supports IT applications end users and project delivery.
  • Demonstrated ITIL experience in implementing and supporting ITIL processes as needed.
  • Demonstrated experience in transitioning software into service as an SDM.
  • Demonstrated experience in producing documentation to support transitioning software into service as an SDM.
  • Demonstrated experience in working with project teams to transition software into service as an SDM.

Submission Requirements:

Initial term: 12 months

Extension: 2x12 months

Clearance: Australian Citizens with NV1 clearance

Submission deadline: 12/10/2023

If you are interested in finding out more about the role, apply today or contact Varsha on for a full assignment brief.



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