Service Delivery Manager

1 week ago


Canberra, ACT, Australia Infinite Consulting Full time

Service Delivery Manager
-
Location
ACT:-
12 months contract with 2x12 months ext.

options**:
-
Australian Citizens with current NV1 Clearance
Infinite Consulting is seeking an experienced Service Delivery Manager for our esteemed Large Federal Government Client. This is a 12 months initial contract with further extension options up to 2x12 months

About the Role:

As the Service Delivery Manager, you will provide effective delivery and sustainment of various cyber projects.

Your duties include, but are not limited to:

  • Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
  • Define, develop and maintain a set of artefacts for the implementation of IT strategy aligned service management policies and standards.
  • Establish and maintain effective relationships with internal and external service providers.
  • Work with project managers, service providers and business representatives to smoothly transition new services into operation ensuring business objectives are met.
  • Develop a reporting framework to measure service performance against service level agreements.
  • Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.

Essential Requirements:

  • Experience developing a service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operation activities into the MSI approach.
  • Experience identifying, monitoring and managing relationships with internal and external service providers.
  • Experience developing and controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
  • Experience developing service level agreements to support the MSI approach, including capturing and reporting performance metrics.
  • Experience developing and maintaining service catalogue and service performance reporting framework to provide input for delivery.
  • Experience establishing Service Integration and Management (SIAM) model.

Submission Requirements:

Initial term: 12 months

Extension: 2x12 Months

Clearance:
Australian Citizens with current NV1 Clearance

Submission deadline: 12/06/2023

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