Product Specialist

4 days ago

Newcastle, New South Wales, Australia Sedgwick Full time

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Product Specialist - Systems

Product Specialist-Systems

We are currently seeking Product Specialist-Systems to join the Business systems and applications Team. As part of the team, you will be instrumental in advancing the disciplines within Darwin ( Internal facing claims management platform) and Digital releases, deployments, and testing. The successful candidate will collaborate closely with stakeholders and subject matter experts to identify, develop, and deploy new business processes in conjunction with business and technology teams. Comprehensive training on existing systems will be provided to the selected candidate.

What are my accountabilities?

  • Collaborating with stakeholders to establish operational processes that support administrative, development, testing, and release management activities.
  • Managing business systems and applications tickets in ServiceNow.
  • Supporting the business with Darwin(Internal facing claims management platform) or Digital initiatives, as assigned.
  • Acting effectively as a liaison between our users, vendors, and the application development team.
  • Working independently with members of the user community to define and scrutinize the size (cost) of proposed future development requirements.
  • Reporting on issues and deliverables.
  • Assisting in the development of training materials and providing support to end-users.
  • Managing system documentation and ensuring all processes are accurately recorded.
  • Participating in system testing and quality assurance processes
  • Maintain accuracy of all learning materials

About you :

  • Proven ability in both stakeholder management and a basic understanding of claims and loss adjusting would be beneficial
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • The ability to work collaboratively in a team environment and with cross-functional teams.
  • Proficiency in Microsoft Office Suite.
  • Previous experience in level one helpdesk or Customer Service would be desirable

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.

If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the Benefits of working with us are:

  • Hybrid working arrangement. #LI-Hybrid
  • Professional Development through Sedgwick Australia University
  • +0.5 % on top of Superannuation Guarantee
  • Domestic and International Career Pathways
  • Employee Resource Groups

Sedgwick is an Equal Opportunity Employer.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. )


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