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Execution Specialist

3 months ago

Newcastle, New South Wales, Australia Telstra Full time
Employment Type

Permanent

Closing Date

22 Feb :59pm

Job Title

Execution Specialist

Job Summary


As a Customer Service Consultant, you use your excellent communication skills and knowledge of Telstra products and services to provide an excellent customer experience.

You provide a high-quality cost-effective service to customers when dealing with product and billing enquiries, recording orders and provisioning related to a range of products and services.


Job Description:

We believe it is people who give purpose to our technology.

So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network.

Because our purpose is to build a connected future so everyone can thrive.

And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career. At Telstra, we are proud of our strong commitment to the promotion of diversity and inclusion.

We fully embrace flexibility and choice at Telstra and it's as unique as you.

We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive.

Talk to us about how a role could be flexible for you

Our GBS Team

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.

  • Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra's profitability across a global operating footprint._
Role Purpose

As an

_Execution Specialist_ you will take ownership, prioritise, and action work requests to ensure field activity is swiftly and effectively executed by our field workforce.

This is a key strategic driver of Telstra growth.

You thrive on providing exceptional customer service through both written and verbal communication. You enjoy keeping stakeholders informed, responding quickly, and delivering superior outcomes to delight our customers.

You will also work with and support leaders to identify challenges and process deficiencies. You will actively participate in continuous improvement initiatives to simplify, standardise and streamline our way of working.


Key Responsibilities- Accountable for prioritising and managing day to day field execution and customer experiences within strict deadlines, operational business rules and service level agreements (SLAs).- Demonstrate a deep understanding of customer service, identify customer needs and potential needs, ensuring it is the driving force behind the entire customer experience.- Actively participate in communication of escalating risk and identifying improvement opportunities.- Ability to prioritise work effectively in line with business priorities to meet deadlines in a demanding environment.- Ability to work effectively independently and as part of a team.- Articulate relevant, timely, accurate and high-quality communications for exceptional stakeholder management and customer experiences, whilst maintaining effective working relationships.- Ability to adapt quickly to change.- Demonstrate strong attention to detail.

To be successful in the role, the following skills and experience are preferred:

  • Strong background in delivering either field or field workflow execution
  • Strong communication skills
  • Proficient stakeholder management
  • Continuous improvement
  • Analytical Problem Solving
  • Critical Thinking
  • Data modelling
We fully support flexibility and choice at Telstra and what we offer is as unique as you.

We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive.

Talk to us about how a role could be flexible for you

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers - this could be the role for you