Customer Service/ Service Officer

4 weeks ago


Salisbury, Australia Randstad Australia Full time

About the Company

Our leading manufacturing client is looking for a new team member to join their service team as part of their after sales service. Our client takes pride in developing and training team members towards strategic growth of their business. The client is invested in continually training the right candidate for progression who exhibits the right attitude and aptitude with a growth mindset.

About The Role
A great opportunity for an excellent customer service candidate who is looking at extending themselves into an admin and coordination role especially with the manufacturing and construction industry

- Initial 6 months contract with view of extension / ongoing work
- Full time Monday to Friday
- 8.30am - 4.30pm

Responsibilities Include but are not limited to

Answering phone calls and responding to emails in relation to customer enquiriesLiaising with customers regarding their orders and working closely with service technicians on siteUpdate communication in portal and flag with relevant departmentsCoordinate with production regarding lead times and deliveryFollow up with customers with any issues and solutions to rectifyCoordinate deliveries for optimal scheduling and efficiency.Dispatching both reactive jobs and planned jobs and monitor for timely completionUpdating orders and processing to invoicing Skills and experience should include Demonstrated experience in strong negotiation skillAbility to use judgement to making quality decisions under pressureExcellent problem solving skills and the ability to use initiativeMicrosoft office - especially spread sheeting and use of ERP systems for quoting and invoicing (SAP highly desirable)Ability to meet deadlines and process of handling conflicting prioritiesWritten and oral communication Creative and innovative solutions and presentation skillsStrong business acumen with analytical evidence to support To apply, please follow the apply now prompts. For more information, please email Chanel Hirons on or call on for a confidential discussion. If the position is not quite right and you are on the hunt for your next opportunity within the Defence, Manufacturing and Supply Chain Industries - LET'S CONNECT At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. experience 2 years
skills sales admin; sales support; sales coordinator; service admin; service support; service coordinator; rental service; rental coordination: used equiptment
qualifications 2 years relevant experience in a customer service role
education Secondary School/High School

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