Community and Training Marketing Coordinator

4 weeks ago


Sydney, New South Wales, Australia Aquent Full time
12 month contract
Sydney location
Hybrid 3 days in office


Work with one of the world's top business software companies, supporting community engagement, advocacy and overseeing a diverse training program.

This is a fabulous opportunity for someone with a background in community advocacy, training and development who is passionate about marketing and taking their career to the next level.


Responsibilities:
Training

Responsible for all aspects of group customer training including webinars and on-demand training
Develop new content for on-demand training and certification courses and ensure existing content is up to date
Work closely with Trainers to plan, record, edit and test new training content
Manage training webinars including driving engagement and Q and A on On24 platform
Support in-person training events where needed
Manage agencies to deliver video training content
Perform basic video editing skills

Community Engagement

Manage, engage and continue to grow our online community through the Influitive platform
Develop and execute campaigns that drive engagement and advocacy
Build relationships with customers and drive customer advocacy
Monitor and report on community engagement metrics
Collaborate with the marketing team to develop content for the community
Provide feedback to the product team based on community feedback
Identify and recruit new advocates to join the community

Skills and experience required:
3+ years of experience in SaaS product/B2B community management
Experience using the Influitive platform or similar community management platform (ZoHo, Zendesk, Kangaroo, ExpertVoice, Extole, Zuberance)
Experience managing webinars using Zoom Webinar, On24 or similar platforms
Experience managing multiple stakeholders across different teams
Strong project management skills with the ability to manage multiple projects
Strong analytical skills and ability to use data to drive decisions

If you have the relevant skills and experience, please get in contact ASAP for a discussion.
Annie Sharrock

Only candidates with Full Working Rights in Australia will be considered

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