Toll Recovery Officer

4 weeks ago

Parramatta, New South Wales, Australia Randstad Australia Full time
This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.

Pay rate: up to $400 per day + super
Start Date: ASAP
End Date: 6 months from start date
Location: 4 Parramatta Square
About your new role

The Toll Recovery Officer is responsible for establishing contact with customers of Tolling and negotiate for payments of unpaid debts and Toll notice objections while providing customer education and maintaining high-levels of customer service.

Key accountabilities
Communicate effectively with customers via telephone and in writing to recover owed tolls.Manage customer enquiries, complaints and objections relating to the issuing of toll notices, by identifying
issues, interrogating business information systems, applying relevant business rules and drafting
appropriate responses for resolution.Ensure prompt, efficient and time-critical resolutions that satisfy customer and business requirements
and preserve the reputation and integrity of Tolling Branch.Management of debtor accounts in a high volume work environment, including the recording of accurate
customer communications in computer systems/databases.Maintain confidentiality and ensure debtor accounts are discussed only on a needs to know basis,
ensuring that both hard and electronic sensitive information is kept secure at all times. What you will need
Negotiating and discussing to recover debt with various personality types, including challenging
conversations and managing emotional responses.Adapting to continually evolving workflows, workloads, processes and systems.Managing competing priorities, manage stress and remain professional at all times. This is a great opportunity Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation's best and brightest.
  1. Work as part of a diverse workforce
  2. Make time for what counts
  3. Be a part of something bigger Next steps

    If you are ready to apply for this opportunity, please select "Apply Now".

    Have a question before applying? Please contact

    We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn't for you but you would like to be considered for other government roles, please email At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Toll Recovery Officer
    qualifications
  4. n/a
    education Secondary School/High School

  • Toll Recovery Officer

    5 days ago

    Parramatta, New South Wales, Australia Randstad Full time

    This job opportunity is with a prominent NSW Government department, known as one of the largest employers in Australia. The Government fosters an inclusive and diverse workforce, offering enjoyable and supportive office environments along with flexible work arrangements.Position Details:Pay Rate: Up to $400 per day + superStart Date: ImmediateEnd Date: 6...

  • Travel Administration Officer

    6 days ago

    Parramatta, New South Wales, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a...

  • Customer Service Operator- Tolling, Schemes and

    6 days ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job category: Call Centre & Customer Service- Job location: Parramatta, NSW, AU, 2150- Job reference number: Employment type: Permanent Full-Time- Salary range: $ $95984.0You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and...

  • Case Manager

    6 days ago

    Parramatta, New South Wales, Australia Toll Group Full time

    Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Loss Recovery Officer

    5 days ago

    Parramatta, New South Wales, Australia Pepper Full time

    What we have on offerThe operations departments is an integral part of the Pepper team, providing a range of services and expertise in delivering robust infrastructure, analytics and solutions in a fast-paced environment.We are seeking an experienced Loss Recovery Officer to provide "best in class" service by reducing loss to the business through...

  • Transitions Consultant

    6 days ago

    Parramatta, New South Wales, Australia Toll Group Full time

    Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Head of Collections and Recovery Operations

    5 days ago

    Parramatta, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    Customer Service Officer: Organisation/Entity: Transport For NSW Job category: Call Centre & Customer Service Job location: Parramatta, NSW, AU, 2150 Job reference number: Employment type: Fixed Term Full-Time Salary range: $ $99823.0You're excited by opportunities to explore your potential and try something new.Your expertise in communication,...

  • Administration Officer

    5 days ago

    Parramatta, New South Wales, Australia One Door Mental Health Full time

    One Door Mental Health (ODMH) is looking for an Administration Officer to join our incredible team at Parramatta, NSW on a part-time fixed term basis.About One DoorOne Door Mental Health is a leading for purpose service provider for those living with mental illness, their families and carers.Our community creates a safe place that connects people, our...

  • Project Officer

    6 days ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Preparedness & Recovery- Location: Parramatta, NSW, AU, 2150- Req ID: 66020Project Officer x2 An exciting career opportunity for someone interested in working with a range of government, corporate and nongovernment stakeholders to support the communities of NSW preparing for and recovering from disasters. Join the newly formed Preparedness and...

  • Customer Service Officer- Fixed Term Contract Till

    6 days ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    **Customer Service Officer Fixed term contract till 28/06/24**:Organisation/Entity: Transport For NSWJob category: Call Centre & Customer ServiceJob location: Parramatta, NSW, AU, 2150Job reference number: Employment type: Fixed Term Full-TimeSalary range: $ $99823.0You're excited by opportunities to explore your potential and try something new.Your...

  • Project Officer

    6 days ago

    Parramatta, New South Wales, Australia APG Workforce Full time

    3 Month Assignment - Government Role- $59.82 Per Hour + Super Parramatta Location/WFHAPG is currently seeking an experienced Project Officer for a 3 Month Assignment within a Parramatta Government Sector.- $59.82 Per Hour + Super:- 3 Month assignment with high possibility of extension:- Parramatta Location/ WFH:- Hours: 7 per day / 35Key accountabilities:...

  • Project Officer

    6 days ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $55 - $59.84 p/h + super 6 Month Contract Parramatta/HybridProject Officer | 6 Month Contract | $66.42 p/h inc. Super- $55 - $59.84 p/h + super 6 Month Contract Parramatta/HybridAbout the CompanyJoin a large NSW government department as a Project Officer to drive waste management innovation through data reporting, project support, and stakeholder engagement....

  • Asset Recovery Officer

    6 days ago

    Parramatta, New South Wales, Australia Pepper Full time

    Pepper has grown to become one of Australia's largest non-bank lenders and has been recognised as Australia's Best Specialist Lender over the last 9 years. We provide a variety of financial loan solutions, including some the banks won't. We're also a well-established global credit provider with specialist experience in our core disciplines of consumer...

  • Collections / Recoveries Officer

    6 days ago

    Parramatta, New South Wales, Australia West Recruitment Full time

    Flexible / Hybrid work arrangementFriendly and supportive teamConvenient locationAbout your new employerHighly regarded employer with strong valuesSupportive team cultureWell known brandAbout your new jobWorking in a small team your responsibilities will include but not be limited to:•Conduct outbound collection calls•Conduct investigations and...

  • Customer Support Officers

    6 days ago

    Parramatta, New South Wales, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster NSW State Government | Hybrid Parramatta + WFH ASAP Start | Estimated 4month temporary assignment, potential to extend- $32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster:- NSW State Government | Hybrid Parramatta + WFH:ASAP Start | Estimated 4-month...

  • Customer Accounts Officer

    5 days ago

    Parramatta, New South Wales, Australia Hanson Full time

    We are recruiting for a highly motivated professional to join the National Shared Services Centre to join the centralised credit team as a Collections Officer located in Parramatta, NSW.This role is instrumental in performing the day to day task of account management and collections within the centralised credit function which is a part of the National...

  • Surveillance Officer

    6 days ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Projects- Job Location: Parramatta, NSW, AU, 2150- Job Ref No: Employment Type: Permanent Full-Time- Salary Range: $ $ About usTransport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot....

  • Admin Officer

    5 days ago

    Parramatta, New South Wales, Australia Ashdown People Full time

    Admin Officer - Inventory I 9-month contract I $40 per hour incl super$36.25 per hour + super 9 month contract Erskine Park location – with onsite parking About the company Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers. The firm sells refrigerators, washing...

  • Claims Officer Ctp

    6 days ago

    Parramatta, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeFull time Permanent PositionParramatta Location Do you love to help others? Do you want to help people get their lives back on track after sustaining major injuries? Make a positive impact in assisting people when they need it the most Continue to learn and grow your knowledge through an everchanging...