Employment – Title Customer Service Officer

1 month ago


City of Armadale, Australia City of Armadale Full time
Job Description:

To provide the highest level of customer service to all members and customers of the City of Armadale Recreation Centres.

Maintain high level of cash handling, including end of day balancing.

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Job Responsibilities:
  • Understand and promote the City's Customer Service Charter and deliver a high standard of service to all customers and members.
  • Have a sound knowledge of the products for sale and the programmes provided.
  • Responsible for cash handling and point of sale transactions in accordance with established accounting procedures.
  • Cashier and front reception duties.
  • Comply with the Centres policies, procedures, codes of conduct and philosophies.
  • Ensure that all work areas are kept in a safe, clean and tidy condition so that all operations are systematically carried out in a clean environment.
  • Assist with promoting products and services in a positive and professional manner.
  • Provide appropriate information to customers for centre programs and services.
  • Process enrolments and payments for memberships, programs and activities.
  • Ensure literature racks are fully stocked at all times.
  • Assist in the opening/closing of facilities, set up/pack up of facility equipment, and rooms as required.
  • Maintain and complete accurate daily cash, receipting, reconciliation, and banking records and procedures. Responsibility to ensure adherence to rosters and to arrange a replacement when required.
  • Maintain confidentiality and privacy of customer records.
Job Requirements:
  • Interpersonal, written and verbal communication skills to communicate with other staff, and to interact with customers from diverse backgrounds at reception, in writing and via telephone communications.
  • Numeracy skills to accurately undertake, record, and report financial transactions.
  • Good understanding of activities involved in leisure centre reception and administration.
  • Working knowledge of cash handling and banking procedures
Qualification & Experience:
  • Experience in an aquatic or leisure centre environment (desirable)
  • Experience in a customer service environment
  • Working knowledge and experience in cash handling and banking procedures
  • Current National Police Clearance
  • Current Provide First Aid Certificate
Job Details:

Company: City of Armadale

Vacancy Type: Full Time

Job Location: Armadale, Perth, Australia

Application Deadline: N/A

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