Customer Service Supervisor

2 weeks ago

City of Salisbury, Australia Creative Scotland Full time
Customer Service Supervisor (Phone Room)

Underbelly Ltd

Deadline: 31 May 2024 at 15:20

Underbelly are looking for a Customer Service Supervisor (Phone Room) to work at the Edinburgh Fringe Festival from late July through August.

Job Title: Customer Service Supervisor (Phone Room)

Department: Box Office

Reports To: Customer Service Manager, Box Office Manager & Head of Ticketing

Rate of Pay: £13.80/hr (plus holiday pay)

Dates of Work: 26th July - 28th August 2024

Available Contracts: Various minimum hour contracts available (20-48hrs per week)

Job Role

- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Providing excellent customer service in person and over the phone
- Maintaining our customer records and updating customer details where necessary
- Know and understand the operations of the Underbelly ticketing system. Familiarise yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
- Ticket collection for sales via third party agencies
- Direct audience members to venues.
- Provide accurate information and directions to audiences and visiting companies.
- Respond quickly and positively to questions, requests, problems, or complaints.
- Maintain general appearance and tidiness of the box office and its surroundings.
- Maintain line up and sold-out boards
- Keep brochures and flyer racks replenished
- Assist visitors with access requirements and access ticketing including personal assistant and patrons requiring additional access requirements such a wheelchair spaces.
- Selling merchandise and memberships where required.
- Escalate incidents and feedback to the Box Office Supervisor Team.

Person Specification

- Confident, enthusiastic, professional, and self-motivated.
- Good, clear verbal communication skills.
- Ability to work calmly and efficiently under pressure.
- Demonstrable knowledge of customer service principles.
- Accuracy and attention to detail.
- Excellent timekeeping skills.
- Ability to multitask in a fast‐paced environment
- Ability to work independently (satellite box office work) and as a productive member of a team
- Positive and flexible approach.
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays.
- Understand the importance of good communication and service in all aspects of the -brand.
- Be IT and digitally literate
- Be punctual and reliable

Staff Benefits

Free entry to shows at Underbelly venues (subject to availability)
25% discount at Underbelly bars
Staff social events

The deadline is Friday 31 May 2024 at 15:20.

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