Merchant Premium Solutions Specialist

4 weeks ago

Melbourne, Victoria, Australia Worldline Full time
Title: Merchant Premium Solutions Specialist

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.

What's it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It's an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

The Opportunity

The Merchant Premium Solutions Specialist will provide complete service and processing support for all internal and external Merchant Services customers, including telephone enquiries, email requests and account maintenance

Key Responsibilities

  • Perform and assure the proper quality of all supported contract types
  • Handle Overdue Cash collections for all segments
  • Serve as an escalation point for the Premium Consultants
  • Assure, complete and correct documentation regarding new contracts and contract changes done by the team
  • Handle set-up and maintenance of new and existing customers in our system
  • Process independently all kind of requests from our customers, collect relevant input in problem solving activities
  • Escalate issues to the appropriate teams and control implementation of agreed solutions
  • Provide support for customer service (email/telephone) including financial queries and answering product questions
  • Execute recurring tasks, including reporting in task tool statistics daily

Experience

  • Experience in customer service
  • In-depth knowledge of Merchant Services products, services and processes
  • Knowledge of the Commercial Cards/Merchant Services Industry and relevant processes

Competencies & Knowledge

  • Proactively take ownership of tasks, manage them to their completion and deliver under tight timelines
  • Ability to handle multiple priorities

Benefits

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You'll have access a great mix of benefits, including:
  • A range of health and wellbeing discounts for gym, nutrition, sporting gear
  • Learning and development opportunities to build your skills
  • Additional Leave options to support families, work in the community or take a career break. You'll also earn loyalty leave for your tenure.
  • Monthly in person and virtual social events
  • Volunteering leave to support CSR activities
  • Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.

Shape The Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more here about working at ANZ Worldline Payment Solutions.Not what you are looking for? Try these related job searches
Merchant Premium Solutions jobs in Melbourne
Worldline careers in Melbourne
Fintech jobs in Melbourne

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