Head Of Merchant Risk Operations

1 week ago

Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full time

Compliance & Risk (Banking & Financial Services) ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.

Since then we've built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.

What's it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank.

And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation.

As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It's an exciting time to be part of our growing team.
Find out more about ANZ Worldline Payment Solutions here.

The Opportunity The Head of Merchant Risk Operations (MRO) is key leadership role within ANZ Worldline, responsible for assuring that the risk relating to our customer portfolio is effectively managed.

MRO is responsible for managing our customer portfolio risk within the following key domains: Customer Due Diligence – ensuring that all initial, enhanced and ongoing due diligence is performed as per our legal and regulatory obligations.

Fraud Operations – ensuring that any fraudulent or suspicious activity is identified and investigated, and appropriate actions taken.
Credit Risk – ensuring that risk of customers defaulting are managed within our risk appetite.

Scheme Risk – ensuring that customers are compliant with all scheme requirements, and that appropriate actions are taken in line with scheme requirements.

The role and the MRO team is based in Melbourne but is also supported by an offshore team based in Manilla, and the MRO team works closely with colleagues across the Worldline Group is headquartered in Paris.

Key Responsibilities Develop and implement risk management strategies to manage risk relating to the customer portfolio and ensure compliance with polices.

Provide regular reports and analysis to senior management on MRO performance, trends, and areas of improvement.

Ensure that all MRO systems, processes and procedures are continuously reviewed and optimised, and ensure that these documented completely and accurately, and maintained continuously.

Collaborate with internal stakeholders to develop and implement risk management training programs for merchants and internal teams.
Stay updated on emerging trends and technologies in so far as they relate to MRO.

Work collaboratively with Group and Second Line functions to ensure that policies are effectively implemented in so far as they relate to MRO.

Work collaboratively with the Sales organisation to ensure that the end-to-end onboarding process of customers is optimised, while managing risk within acceptable levels.

Implement appropriate management level and operational level reporting and making it available to key stakeholders, including reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Mentor and develop both local and offshore teams to ensure that the team has the required skills to meet objectives of the MRO function and the broader ANZ Worldline organisation.

Experience10+ years within a senior risk and compliance role (KYC, AML, CTF, Fraud, Credit, Underwriting, etc).7+ years of proven leadership and team management skills within an operational role.5+ years in payments or technology driven organisation.

Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
Preferably experience in a merchant acquiring organisation.
Excellent planning and organizational skills.
Excellent influencing and negotiation skills.
Excellent communication and presentation skills.
Excellent commercial awareness and industry knowledge.
Excellent knowledge of Australian regulatory requirements relating to AML/CTF.
Excellent knowledge of Australian and International Sanctions and Politically Exposed Person (PEP) requirements.
Excellent knowledge of Australian Financial Services Licensing (AFSL) requirements.
Excellent knowledge of scheme rules, including VISA and Mastercard.
Results driven and ability to work under pressure.
Advanced knowledge of Office products, including Power Point and Excel.
Multicultural and flexible mindset with the ability to multi-task and work in an international environment.
Education Bachelors Degree (Economics, Finance, Law, or equivalent).
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career.

You'll have access a great mix of benefits, including:

A range of health and wellbeing discounts for gym, nutrition, sporting gear Learning and development opportunities to build your skills Additional Leave options to support families, work in the community or take a career break.

You'll also earn loyalty leave for your tenure.
Monthly in person and virtual social events Volunteering leave to support CSR activities Plus other perks and benefits (e.g.
novated leasing options).

We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities.

We also provide EAP services including financial counselling to support managers, employees and their families.

Shape the evolution:

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow.

Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society.

With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go.

Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more here about working at ANZ Worldline Payment Solutions.
Report this job advert Don't provide your bank or credit card details when applying for jobs.
Choose from thousands of courses delivered by leaders in education.

#J-18808-Ljbffr

  • Head of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia Worldline Full time

    The Opportunity The Head of Merchant Risk Operations (MRO) is key leadership role within ANZ Worldline, responsible for assuring that the risk relating to our customer portfolio is effectively managed. MRO is responsible for managing our customer portfolio risk within the following key domains: Customer Due Diligence – ensuring that all initial,...

  • Head of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia Worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...

  • Head Of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia Worldline Full time

    Select how often (in days) to receive an alert: Create Alert ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.Since then we've built a new...

  • Head of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full time

    Compliance & Risk (Banking & Financial Services)ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern...

  • Head Of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full time

    Compliance & Risk (Banking & Financial Services)ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.Since then we've built a new modern technology...

  • Head of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia Worldline Full time

    Select how often (in days) to receive an alert: Create Alert ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new...

  • Head of Merchant Risk Operations

    1 week ago

    Melbourne, Victoria, Australia worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...

  • Head of Merchant Risk Operations

    3 weeks ago

    Melbourne, Victoria, Australia worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...

  • Head of Merchant Acceptance

    1 week ago

    Melbourne, Victoria, Australia WEX, Inc. Full time

    Head of Merchant AcceptanceHead Of Merchant Acceptance - Mobility APACAbout WEXWEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilising fleets, and streamlining payments.While these complexities may keep our customers up at night, they are why we get out of bed in the...

  • Risk Manager, Credit Risk

    1 week ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Annual salary reviews and an appealing bonus package to complement your compensation + an attractive Bonus.Are you looking to leverage your analytical prowess and leadership skills in a dynamic role with a focus on credit risk management? If so, this opportunity might be perfect for you.As a vital member of our Credit Risk Pay team, you'll play a crucial...

  • Commodity Merchant

    1 week ago

    Melbourne, Victoria, Australia Rimfire Resources Full time

    Melbourne Soft Commodities Leading Australian BrandThe CompanyOur client is a leading provider of premium quality animal nutrition products and is a leading Australian Agribusiness brand. They have continued to grow and develop products across a range of species and markets and are widely regarded as the leading provider domestically. As a result of this...

  • Manager, Merchants

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: VIC- Melbourne CBD- Elevate your career & showcase your Leadership capability:Have a BIG impact on the value that reaches our Small Business customers:- Excel in a role where your passion to deliver is respected & rewardedBusiness Care provides a comprehensive service experience covering Servicing, Merchant Services,...

  • Head of Customer Due Diligence

    1 week ago

    Melbourne, Victoria, Australia Worldline Full time

    This is ANZ Worldline Payment SolutionsANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology...

  • Head Of Risk

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Head of Risk , Member & Employer Experience Head of Risk , Member & Employer Experience Cbus Melbourne, Australia Head of Risk , Member & Employer Experience Cbus Melbourne, Australia Posted 2 days ago Permanent Competitive Head of Risk , Member & Employer Experience About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful...

  • Head of Risk

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Head of Risk, Member & Employer ExperienceAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Credit Risk Specialist

    1 week ago

    Melbourne, Victoria, Australia ANZ Full time

    Your key responsibilities include: Handling daily operations in accordance with organisational procedures and agreed SLA. Avoiding the breach of SLA during credit risk checks and periodical credit review, causing the delays in onboarding and operational loss, brand exposure and dissatisfaction of internal and external customers and regulatory concerns....

  • Manager/consultant, Merchant Pricing and Portfolio

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: Remote: Work AnywhereIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have...

  • Head of Risk

    1 week ago

    Melbourne, Victoria, Australia Harvest Recruitment Full time

    GMHBA is a not-for-profit, private health insurance and care company that's been part of the Australian community for over 85 years. The organisation is dedicated to putting the health and wellbeing of members and community first as well as making it a remarkable place to work for its' people. GMHBA values building community connections, embracing...

  • Head of Operational Risk Assessments

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: NSW- Sydney CBD, VIC- Melbourne CBD- Be recognised as a leader, empowered to deliver and succeed:Use your expertise to drive positive outcomes for our customers:- Committed to working flexiblyA career that gives you moreYour career at NAB is about more than money, it's about serving our customers well and helping our...

  • Head of Risk

    1 week ago

    Melbourne, Victoria, Australia Dean & Ling Pty Ltd Full time

    Market Leading Investment Research House Client Focused & Collaborative Culture- $200,000 Salary Package NegotiableThis leading investment research house is highly regarded for the quality of the solutions it provides to fund managers, super funds and financial planners. They provide a professional, stimulating and friendly work environment and their team...