![NAB - National Australia Bank](https://media.trabajo.org/img/noimg.jpg)
Manager, Merchants
1 week ago
Work type:
Permanent Full time
Location:
VIC- Melbourne CBD
-
Elevate your career & showcase your Leadership capability:
Have a BIG impact on the value that reaches our Small Business customers:
Excel in a role where your passion to deliver is respected & rewarded
Business Care provides a comprehensive service experience covering Servicing, Merchant Services, NAB Connect and Merchant and Digital Onboarding.
Specifically, Merchant Servicing supports our business customers by assisting them with technical enquiries in relation to their Merchant and HICAPS terminals.
Merchant Servicing comprises of six teams based at Knox, and a fantastic opportunity has arisen for a highly ambitious and established Leader to drive this BU to the next level of success
This pivotal role will see you lead a Customer Service Operation, typically of 70 individuals, having a significant impact on the value that reaches our stakeholders as you strive to ensure our staff deliver a world-class support to NAB's Business customers.
The role and Day to day will include:
- Managing the introduction of new products and services into the Contact Centre
- Ensuring customer service standards are achieved
- Developing and maintaining a skilled and motivated team of People Managers and through them, developing a workforce of highlyskilled and motivated staff with specialist skills pertaining to Contact Centre operations
- Managing optimal business resource capacity to effectively meet customer demands, including forecasting future resource requirements and improving resource utilisation
- Providing input to wider Contact Centre activities within the Business Care striving to work effectively with other Contact Centre Managers in the pursuit of overall objectives
- Ensuring People Leaders successfully identify skills gaps in their staff and deliver appropriate coaching, training and development to build on these
What skills & attributes will I need?
- Strong leadership expertise within an Operational / Contact Centre environment
- Demonstrated experience in implementing operational excellence principles
- A commitment to continuous innovation and improvement of processes to optimise performance and ensure an integrated outcome within and across functions
- Advanced coaching and / or training experience
- Strong business acumen, coupled with a natural ability to effectively influence
- Exceptional interpersonal and communication skills
- Charisma, tenacity and grit
A diverse and inclusive workplace works better for everyone.
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.
Make a difference through your work
At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We're an ASX listed organisation that has been serving Australian communities for more than 160 years. We're investing in positive change and our work changes the future of banking.
Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
-
Head of Merchant Acceptance
1 week ago
Melbourne, Victoria, Australia WEX, Inc. Full timeHead of Merchant AcceptanceHead Of Merchant Acceptance - Mobility APACAbout WEXWEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilising fleets, and streamlining payments.While these complexities may keep our customers up at night, they are why we get out of bed in the...
-
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeRegion: Remote: Work AnywhereIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have...
-
Commodity Merchant
1 week ago
Melbourne, Victoria, Australia Rimfire Resources Full timeMelbourne Soft Commodities Leading Australian BrandThe CompanyOur client is a leading provider of premium quality animal nutrition products and is a leading Australian Agribusiness brand. They have continued to grow and develop products across a range of species and markets and are widely regarded as the leading provider domestically. As a result of this...
-
Merchant Premium Solutions Specialist
1 week ago
Melbourne, Victoria, Australia Worldline Full timeThe Opportunity The Merchant Premium Solutions Specialist willprovide complete service and processing support for all internal and external Merchant Services customers, including telephone enquiries, email requests and account maintenance Key Responsibilities Perform and assure the proper quality of all supported contract types Handle Overdue Cash...
-
Merchant Premium Solutions Specialist
1 month ago
Melbourne, Victoria, Australia Worldline Full timeTitle: Merchant Premium Solutions SpecialistANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology...
-
Merchant Premium Solutions Specialist
1 week ago
Melbourne, Victoria, Australia Worldline Full timeTitle: Merchant Premium Solutions SpecialistANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology...
-
Merchant Premium Solutions Specialist
4 weeks ago
Melbourne, Victoria, Australia Worldline Full timeTitle: Merchant Premium Solutions SpecialistANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology...
-
Finance Partner Merchant Services
1 week ago
Melbourne, Victoria, Australia National Australia Bank Full timeFinance Partner Merchant ServicesFinance Partner Merchant ServicesJob no: 794105Business unit: FinancePrimary position location: 395 Bourke St, Melbourne, VICWork type: Permanent Full timeRegion: VIC- Melbourne CBD- Be a member of the Finance Partnering team supporting Merchant Services within Business and Private Banking:- We've got excellent leaders...
-
Merchant Premium Solutions Specialist
4 weeks ago
Melbourne, Victoria, Australia worldline Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...
-
Merchant Premium Solutions Specialist
1 week ago
Melbourne, Victoria, Australia worldline Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...
-
Merchant Premium Solutions Specialist
4 weeks ago
Melbourne, Victoria, Australia worldline Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...
-
Finance Partner Merchant Services
1 week ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeRegion: VIC- Melbourne CBD- Be a member of the Finance Partnering team supporting Merchant Services within Business and Private Banking:- We've got excellent leaders providing strong perspectives on why we're here:- Recognised as a top 2 employer on the 2024 LinkedIn Top Companies list to grow your career.The role and team:...
-
Head of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia Worldline Full timeThe Opportunity The Head of Merchant Risk Operations (MRO) is key leadership role within ANZ Worldline, responsible for assuring that the risk relating to our customer portfolio is effectively managed. MRO is responsible for managing our customer portfolio risk within the following key domains: Customer Due Diligence – ensuring that all initial,...
-
Finance Partner Merchant Services
1 week ago
Melbourne, Victoria, Australia NAB Full timeBe a member of the Finance Partnering team supporting Merchant Services within Business and Private Banking.We've got excellent leaders providing strong perspectives on why we're here.Recognised as a top 2 employer on the 2024 Linked In Top Companies list to grow your career.The role and team: Provide commercial financial leadership, guidance and support to...
-
Head of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia Worldline Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of...
-
Head Of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia Worldline Full timeSelect how often (in days) to receive an alert: Create Alert ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.Since then we've built a new...
-
Finance Partner, Merchant Services
1 week ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeLocation: VIC- Melbourne CBD- You'll have our support to develop, and our encouragement to explore:- Be rewarded and recognised for the value you bring:- Make a genuine difference through the work you do.It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job...
-
Head Of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full timeCompliance & Risk (Banking & Financial Services) ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.Since then we've built a new modern...
-
Head of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full timeCompliance & Risk (Banking & Financial Services)ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern...
-
Head Of Merchant Risk Operations
1 week ago
Melbourne, Victoria, Australia ANZ Worldline Payment Solutions Full timeCompliance & Risk (Banking & Financial Services)ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses.Since then we've built a new modern technology...