Technical Service Engineer

4 weeks ago

Dandenong, Victoria, Australia Danaher Full time

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

In this role, you will have the opportunity to:

This highly dynamic role's main focus will be to provide service support to Cytiva's customers in Australia. This role will support both research and bioprocess customers and as such you will be working on a wide variety of Cytiva's equipment Initially you will be working on our flagship lab-scale AKTA systems like the AKTA Pure, Go and Avant as well as the Biacore and Wave platforms. As you grow you skillset, you will also work on Cytiva's Single Use Bioprocessing equipment like AKTA ready and AKTA Readyflux as well as Xcellerex (Bioreactor and Mixer) systems located in GMP facilities across ANZ.

  • The initial focus of the role will be to become an expert on performing preventative maintenance and level 1 troubleshooting and repair jobs.
  • You will become an expert on performing qualification (IQOQ) of new systems during the first 12months in the job.
  • Become familiar with our digital and automation offerings (UNICORN, Figurate, Chronicle, OptiRun Connect) to eventually deliver, install and maintain these on site.
  • Communicate and partner with teammates and colleagues to learn, advance your skill set and become an expert yourself
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times, manage calibration records for tools, manage trunk stock.
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue generating programs.

You will be responsible for delivering on-time & best in class scheduled maintenance services and installs of new equipment. You will learn from & work alongside experienced Field Engineers. You will be supporting Cytiva's customers throughout ANZ, so you will get to travel lots & experience the various GMP environments that our instruments are used in You will be part of a very successful team & work in an exciting & booming industry If you are looking for a challenge and a successful career path in the BioPharma services industry, this is the role for you

The essential requirements of the job include:

  • We are looking for someone with >4yrs of field experience. This role will also suit applicants like an early career biomedical engineer or technician that wants to progress their career in a fast-growing industry.
  • As this role will be focusing on customers producing critical therapeutic drugs you will require a high attention to detail and have a desire to become an expert in working in GMP environments.
  • You have strong hands-on technical experience.
  • You are good with computers and can easily setup and troubleshoot networks.
  • It is essential that you have amazing communication and customer-oriented skills.
  • You are a team player but can also work independently and remotely and are someone who takes initiative
  • You have a passion to work in the Life Sciences research industry and want to make a difference.
  • Ability to travel away from your home state for about 50% of the time is essential. This travel will be to do maintenance and installation jobs across all states, training at various training centres and do on the job training with other engineers.
    ​#LI-SS3 #LI-hybrid

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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