Network Operations Engineer

2 weeks ago

Dandenong, Victoria, Australia Aussie Broadband Full time
Aussie Broadband's (ABB) purpose is to the change the game.

As a Network Operations Engineer working in our NOC, you'll support our purpose by using your existing networking and security capabilities to ensure high network availability and performance to our customers to give them an unrivalled digitally connected experience.

At Aussie Broadband we see difference as our point of difference.

We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community.

We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun


Don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category


And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

Let's talk about you

Over 3 years' technical networking experience, preferably within an ISP or large Enterprise.

A willingness for self-directed learning.

Good understanding of networking protocols (e.g., IPv4 and IPv6, CG-NAT, MPLS, IPSEC, Segment Routing, BGP, OSPF, VLANs, EVPN, VRF, DNS, DHCP, RADIUS)

Good active(devices) and passive(fibre) network troubleshooting skills

Understanding of network design.

Relevant vendor certifications, e.g., Cisco CCNA, Juniper JCNA, Fortinet NSE, ITIL 4, Network Security certs.


Experience with Cisco ASR9k routers, Cisco NCS routers, Juniper routers, EVPN, EIGRP, Fortinet firewalls, Fortinet CG-NAT and Corero DDoS Protection.

Experience with network monitoring and ITSM (event/incident/problem/change) systems and tools, e.g. LogicMonitor.

Experience with routing protocols such as OSPF/ISIS/MP-BGP

Experience with MPLS technologies such as LDP/SR/SR-TE/RSVP-TE

Experience with peering, transit & content management, preferably within an ISP environment

An understanding of the NBN network including point of interconnects and various access technologies

How will you support our "Why?"

With your existing networking and security capabilities, you are an essential member of the Network Operations Centre team who are on a mission to operate, maintain and assure the ABB network to give our customers an unrivalled experience when connecting to their digital world

Daily activities include:

Performing core network and security processes:
Monitor and Event management for proactive identification of network or security issues.

Network and Network Security incident management for resolution within SLA targets. This includes performing jeopardy and escalation duties, PIR (Post Incident Reviews), and identification of continual improvement opportunities.


Network Change Enablement duties to plan, communicate, execute, and support network maintenance and upgrades, perform Planned Change Reviews (PCRs), while managing risk to our network and customers.

Problem Management duties to identify and treat problems both proactively and reactively.

Request management duties to ensure any requests are actioned within set OLA targets.

Performing proactive identification of risks and threats to network security and resiliency, and work cross-functionally to treat and resolve.

Collaborating, creating, and updating technical knowledge documents such as processes, playbooks, work instructions and knowledge articles.

Proactive identification and actioning areas of Continual Improvement across the network and processes.


Work closely with major stakeholders, including but not limited to, Network Engineering, Provisioning, Products, Residential Customer and Corporate Support teams on incident management, request fulfillment, network problem management, change enablement, projects, and new product rollouts.

If you're after a tribe of innovative storytellers, apply directly or get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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