Technical Support Engineer
2 weeks ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
QualificationsQualifications and technical skills that will lead to success
- Minimum 2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Why ServiceNow
ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.
Work-life balance and well-being are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
Senior Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology enables everyone to succeed, and our team brings this vision to life. We work quickly, innovate uniquely, and always strive to exceed expectations for our clients and communities. When you join ServiceNow, you become part of a dynamic team of innovators with insatiable curiosity and a passion for creativity....
-
Technical Support Engineer
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology enables everyone to succeed, and our team brings this vision to life. We work quickly, innovate uniquely, and always strive to exceed expectations for our clients and communities. When you join ServiceNow, you become part of a dynamic team of innovators with insatiable curiosity and a passion for creativity....
-
Technical Success Engineer
2 weeks ago
Sydney, New South Wales, Australia Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...
-
Technical Success Engineer
2 weeks ago
Sydney, New South Wales, Australia Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...
-
Senior Technical Support Engineer
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology aims to improve the world for everyone, supported by our team of innovative individuals with a drive for ingenuity. We strive to create an inclusive environment where all talents are valued, and diverse backgrounds are welcomed. Together, we dream big and support each other to achieve our goals. Join us and be...
-
Tier 1 Technical Support Engineer
3 weeks ago
Sydney, New South Wales, Australia Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Tier 1 Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Customer Support Engineer
3 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleCustomer Support Engineer - Northern NSWJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.An exciting opportunity has arisen...
-
Customer Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleCustomer Support Engineer - Northern NSWJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.An exciting opportunity has arisen...
-
Technical lead Data Engineer
2 weeks ago
Sydney, New South Wales, Australia Cognizant Full timePosition Summary: Experience in Solution designing, Application Development, Application Support and Project management for Insurance, Banking, Retail, and E-commerce Domains. Professional with deep understanding of object-oriented analysis and design with extensive experience in building software.As a Lead Data Engineer, will be responsible for Solution...
-
Technical lead Data Engineer
4 weeks ago
Sydney, New South Wales, Australia Cognizant Full timePosition Summary: Experience in Solution designing, Application Development, Application Support and Project management for Insurance, Banking, Retail, and E-commerce Domains. Professional with deep understanding of object-oriented analysis and design with extensive experience in building software.As a Lead Data Engineer, will be responsible for Solution...
-
Tech Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Aquent Full timeReputable Software company looking for a tech Support Engineer to join their team on a 12-month contractRequirements:Good experience with relational databases (e.g. MySQL, Oracle). Experience needed includes effectively querying tables, indexing, managing data/data manipulation and proven demonstrable ability to tune SQL queriesGood experience administering...
-
Tech Support Engineer
1 month ago
Sydney, New South Wales, Australia Aquent Full timeReputable Software company looking for a tech Support Engineer to join their team on a 12-month contractRequirements:Good experience with relational databases (e.g. MySQL, Oracle). Experience needed includes effectively querying tables, indexing, managing data/data manipulation and proven demonstrable ability to tune SQL queriesGood experience administering...
-
Technical Projects Systems Engineer
3 weeks ago
Sydney, New South Wales, Australia Cisco Full timePosition Description - Customer Proof of Concepts EngineerPosition Type - FTEPreferred Job Locations: Sydney - St. Leonard'sOrganisation Marketing StatementGlobal Demonstration Engineering is the premier leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customer providing a full-suite, integrated sales-enablement...
-
Technical Projects Systems Engineer
2 weeks ago
Sydney, New South Wales, Australia Cisco Full timePosition Description - Customer Proof of Concepts EngineerPosition Type - FTEPreferred Job Locations: Sydney - St. Leonard'sOrganisation Marketing StatementGlobal Demonstration Engineering is the premier leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customer providing a full-suite, integrated sales-enablement...
-
Customer Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleCustomer Support Engineer - NSWJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.An exciting opportunity has arisen for a...
-
Customer Support Engineer
3 weeks ago
Sydney, New South Wales, Australia Philips Full timeJob TitleCustomer Support Engineer - NSWJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.An exciting opportunity has arisen for a...
-
Technical lead Data Engineer
2 weeks ago
Sydney, New South Wales, Australia Cognizant Technology Solutions Full timeJob Description What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you...
