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Technical Support Engineer

4 months ago

Sydney, New South Wales, Australia ServiceNow Full time
Company Description

At ServiceNow, our technology enables everyone to succeed, and our team brings this vision to life. We work quickly, innovate uniquely, and always strive to exceed expectations for our clients and communities. When you join ServiceNow, you become part of a dynamic team of innovators with insatiable curiosity and a passion for creativity. We understand that you thrive when your personal and professional lives are in harmony, and we are dedicated to making that a reality. Together, we envision grand possibilities, supporting one another to achieve individual and collective ambitions. The future is within our grasp, and it all starts with you.

If you're enthusiastic about a role but unsure if you meet all the requirements, we still encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive culture where every voice is valued and respected. We welcome candidates from diverse backgrounds, acknowledging that skills and experiences are transferable, and a shared aspiration for greatness makes for exceptional team members.

Job Description

Exciting Responsibilities:

  • Providing exceptional customer support by addressing technical queries and troubleshooting issues related to ServiceNow software and platform.
  • Engaging with customers through various channels including web, chat, email, and telephone support to ensure their needs are met efficiently.
  • Gaining an in-depth understanding of the ServiceNow platform and utilizing diagnostic tools to identify and resolve technical issues.
  • Collaborating with other teams when needed to tackle complex problems and enhance product and process workflows.
  • Offering insights for business improvement based on interactions with customers.
Qualifications

Keys to Success:

  • Minimum of 2 years in customer-facing technical support roles.
  • Proficiency in troubleshooting intricate technical issues and interpreting Java/JavaScript code.
  • Dedication to delivering top-notch customer service and maintaining high standards of quality.

Why Choose ServiceNow

ServiceNow embraces a culture of inclusivity, collaboration, and customer-centricity.

We prioritize work-life balance and well-being, offering flexible work options.

Competitive pay, comprehensive benefits, and a supportive work environment are just some of the advantages of joining us. Here, you'll have the opportunity to work with cutting-edge technologies and industry experts, propelling your career forward.

Additional Information

ServiceNow is an Equal Opportunity Employer, fostering diversity and equal opportunity in employment. We do not discriminate based on race, gender, religion, sexual orientation, or any other legally protected category. Beware of fraudulent job posts; authentic ServiceNow listings are only available through our official Careers site.

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