Senior Customer Success Manager

7 days ago

Sydney, New South Wales, Australia Adobe Full time

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

The Challenge

We are hiring a Senior Customer Success Manager to join our APAC Solution Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment.

The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud solutions to manage the partnership between Adobe and our customers. Working directly with our customers to understand business and technical requirements, we develop solutions to ensure success

What you'll do

  • Accountable for Customer's overall success with Adobe, including adoption of Adobe's solutions, improving customer health, and bringing confirmed value to customers
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Lead customer discovery - uncovering customer pain points , mapping workflows and aligning Adobe solutions to solve key business challenges whilst work with extended Adobe team to help customers realise the potential of their investment.
  • Lead and deliver product enablement / demo's as required for the customer
  • Drive adoption of Adobe products by understanding industry needs and applying best practice to meet customer needs

What you need to succeed

  • 10 + years relevant work experience within Customer Success and working with large Commercial Enterprise customers
  • Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients.
  • Experience with Adobe's Creative Cloud and Document Cloud (Digital Media) Solutions greatly advantageous or similar solutions in market
  • Experience driving customer business transformation via product and service offerings
  • Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, and communication skills (both verbal and written)

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to

Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging. We will ensure that individuals with disabilities are provided reasonable accommodation to

participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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