Guest Experience Supervisor

1 week ago

Melbourne, Victoria, Australia Marriott International Full time

As Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Supervisor (night) , opportunity awaits.

Position Summary:

Supervise the front office team, supporting them with general operational tasks Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, engage and inspire guests through each guest experience Build and strengthen relationships with existing and new customers to enable future bookings Take guest reservations and perform cash handling & credit card responsibilities Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry Plan and execute team building activities so associates feel valued for their contributions Be a dynamic and thoughtful supervisor by empowering and supporting your team

About You:

Experience with OPERA property management system or similar Relevant experience in a similar supervisory role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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