Housing Assistant

2 weeks ago

Newcastle, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 58455
Housing Assistant

Entry-Level career opportunity where you can develop your Administration and Customer service skills whilst assisting people and the community.
-
1x Ongoing Full-Time vacancy:

-
Location: Newcastle:

-
Talent Pool will also be created for Hunter and Newcastle locations:

-
Clerk Grade 1/2 Base Salary range $67,975**:


  • $73,901pa plus superannuation & annual leave loading**:
-
Opportunities for learning, development, and internal career progression
:

-
Generous leave entitlements including Flex Leave.

About the Department


The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.


About the Agency


Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.


Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today's community.

In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.


About the Role
The
Housing Assistant position is an entry level position where you will directly support the client service delivery team.

The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.


Your day may be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.


This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first.


Your day-to-day functions will include but are not limited to:

  • Action and respond to general tenancy related inquiries, generate reports and manage administrative functions which directly support the overall tenancy management team.
  • Communication with various teams across Hunter and Newcastle Districts and other stakeholders including service providers and the Land and Housing Corporation (LAHC).
  • Manage workflows and assist in administrative functions to support all program teams.
  • Responding to telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
  • Shared mail inbox management.
  • Processing financial transactions for invoicing/good receipts.
  • Manage client information to ensure confidentiality, accuracy, and integrity.
  • Collating and distribution of incoming and outgoing correspondence.

About you

  • You are enthusiastic, engaging, and passionate about delivering excellence in customer service.
  • The ability to be upskilled in various processes and software platforms.
  • You have a team focused attitude, and you are also confident in taking the initiative to work independently.
  • You pride yourself on your time management and multitasking skills.
  • You are thorough and accurate with processes, showing great attention to detail.

Essential Requirements

  • Possession of a current NSW Driver's Licence and a willingness to travel as required in the Hunter area.
  • This recruitment aims create a Talent Pool for ongoing and temporary positions in Hunter and Newcastle locations, as they arise in accordance with the Government Sector Employment Act 2013._

_Being placed in a talent pool is a great opportunity to be considered for roles throughout an 18-month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept._

_Does this sound like you?_

What we can offer you

  • Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices

How to Apply

  • Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Role enquiries:

Closing date: 17th February 2023 at 11:59pm AEST.**- National Criminal History Record Check in accordance with the Disability Inclusion Act 201- You may also be asked to complete a Health Declaration Form in later stages of the assessment proce

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