Manager Technical Support Services
1 week ago
Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its operations to further elevate the customer experience.
They pride themselves on a culture of excellence, innovation, and a commitment to providing the world's best customer service.Key Responsibilities:
Lead a team of network engineers to exceed service expectations.
Act as the primary coordination point for service requests, escalations, and management of service faults with third-party providers.
Ensure continuous service and network monitoring.
Drive technical resolutions for customer-reported issues.
Maintain ongoing communication with stakeholders on service request progress.
Facilitate coaching, mentoring, and development of the network engineering team.
Desired Skills and Attributes:
Proven leadership experience in customer-facing technical service centers.
Strong background in telecom and network infrastructure management.
Excellent communication and stakeholder management skills.
Demonstrated ability to implement continuous improvement strategies.
Capacity for critical thinking and problem-solving.
ITIL certification and a STEM-related degree are preferred.
Why Join?This role offers the opportunity to lead a dynamic team within an innovative and supportive environment.
The company's focus on delivering superior customer service and continuous improvement provides a rich ground for professional development.
You'll be at the forefront of telecom technology, contributing to a service that makes a real difference in customers' lives.
The role promises a rewarding career path, with a focus on personal growth, leadership development, and a commitment to excellence.
If you're looking for an opportunity to provide your skills in a cutting-edge environment then apply nowTo automatically receive notifications upon new roles and market updates, follow our Linked In page: 's connect:#J-18808-Ljbffr
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