IT Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Fitness and Lifestyle Group Full time

Job Description

The opportunity:

We have an exciting opportunity for a customer-centric IT Support Specialist to join our collaborative IT Service & Support team on a permanent, full-time basis located in our modern open-plan support office in the heart of South Brisbane.

In this role, you will support the effective functioning of the information technology network, applications, and desktop equipment through incident, problem and service request management. You will utilise your strong L1/L2 experience to support various internal stakeholders with a full range of IT service support from desktop/application issues, so it is imperative that you have the ability to provide exceptional customer service and think on your feet to problem solve and provide resolutions.

Key duties and responsibilities include:

  • Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams and acting as an escalation point for level 1 support
  • Proactively assist in the monitoring and maintenance of applications and systems by investigating, resolving and escalating issues or queries.
  • Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users
  • Provide desktop, printer and mobile device support for head office users and assist with the setup of new starters computers and their profiles
  • Working with the IT Service & Support Manager to identify and propose application systems enhancements

To be successful in this role, you will:

  • Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player
  • Genuinely enjoy working as part of a team in the office, developing strong working relationships across multiple departments.
  • Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities

Essential skills / experience:

  • 1-2years experience in a similar role supporting L1/L2 desktop and software issues
  • Strong knowledge and experience of Microsoft Stack applications and tools including Microsoft 365 and Azure AD
  • Sound knowledge of LAN/WAN hardware infrastructures and environments
  • Exposure to remote management tools such as Go2Assist
  • Exposure to ticketing systems such as Jira

Desirable experience:

  • Certificate III in IT or similar qualification
  • Managed Service Provider (MSP) experience highly desirable
  • Retail/Leisure industry knowledge and experience

In return we offer you:

  • A passionate, innovative, energetic, and supportive culture. It's something we're really proud of at FLG and you'll feel part of the family from day one.
  • You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long term career with us.
  • A competitive salary package + a wide range of benefits including a free gym membership for you and the person of your choice
  • Free access to mental health and wellbeing content through FLG's partnership with The Blackdog Institute

In addition, elevate your professional and personal growth with access to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From becoming a spreadsheet wizard to mastering a new language, and from Computer Programming, to becoming an ace photographer Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

About Fitness and Lifestyle Group

Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. FLG exists to make a meaningful, positive impact on people's lives through innovative and diversified fitness, health, and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's, Goodlife Health Clubs Australia, Jetts, and Hypoxi. With over 500 physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.

Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now

Please click 'Apply' to submit a resume that details your experience, attributes and achievements in IT Support.

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