Service Support Role

1 week ago

Smithfield, New South Wales, Australia B2BPOWEMACH Full time

Service Support Role

  • Fulltime (Mon
  • Fri)
  • Salary plus Super
  • Smithfield Location

Powerlink Machine is a leading name in global energy production, and we pride ourselves on producing quality energy equipment to a wide range of industries. As a manufacturer, we design, produce and distribute diesel and gas generators, air compressors, lighting towers, as well as providing sales, after-sales and warranty support.

The Role


An opportunity has come up for an enthusiastic individual to join in a Service Support Role with a background in electrical/mechanical engineering or a proven work history as a mechanic, able to speak Mandarin and possesses a can-do attitude to join our team to service, maintain and solve problems for our network of clients.

This will be a unique opportunity to learn first-hand under a truly experienced mentor about all aspects of our products from the ground up.


Duties & Responsibilities

  • Conduct multiple tasks with varying deadlines with a minimum amount of supervision
  • Assist with ongoing projects, action standard operational procedures
  • Have fluency in Mandarin in order to liaise with our factory (both written and verbal) to track the status of tasks, ensure communication with our clients is maintained and actioned in a timely manner in fulfilment of KPI's
  • Assist in the resolution of complex warranty issues by implementing guidelines from start to finish, provide regular reports to Directors and other team members
  • Engage with clients making warranty claims and triage problems until service/spare parts are able to be delivered, ensuring client satisfaction is maintained
  • Engage with external sub-contractors to carry out on-site maintenance/repairs, including issuing purchase orders and reviewing costs
  • Have proven experience in client relationship management
  • Complete reports on time, covering critical information necessary for management and our head Office
  • Be required to travel with our Sales team from time to time
  • Other duties assigned by managers from time to time

Key Competencies

The following competencies will be highly regarded:

  • The ability to analyse and plan to account for any changes in stock ahead of time and be able to convey same to other Departments
  • A keen attention to detail to be able to action changes as and when they occur
  • The ability to work in a team, both within the Warehouse as well with other Powerlink Departments
We also provide company lunches every Wednesday as well as casual Fridays, in addition to functions throughout the year for events such as staff birthdays, Easter, Melbourne Cup and Christmas

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus

Ability to commute/relocate:

  • Smithfield,

NSW:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Electrical/mechanic: 1 year (required)

Work Authorisation:

  • Australia (preferred)

  • Dental Hygienist

    1 week ago

    Smithfield, New South Wales, Australia HealthcareLink Support Full time

    About the Role:Are you an enthusiastic Oral Health Therapist or Dental Hygienist with a passion for creating healthy smiles? If so, we have an incredible opportunity for you to join our client's amazing team in SmithfieldAbout the Practice:Would you like your enthusiasm for dentistry to be acknowledged and incentivized?Are you fulfilled by improving the...

  • Disability Services Support Worker

    1 week ago

    Smithfield, New South Wales, Australia Senami Counselling & Psychotherapy Services Full time

    Disability Services/ Mental health support worker in residential care settingAbout SenamiAt Senami Counselling and Psychotherapy Services, we provide caring, respectful, non-judgmental, empathic services to our clients. We guide our clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support,...

  • Disability Services Support Work

    1 week ago

    Smithfield, New South Wales, Australia Senami Counselling & Psychotherapy Services Full time

    Disability Services/ Mental health support worker in residential care settingAbout SenamiAt Senami Counselling and Psychotherapy Services, we provide caring, respectful, non-judgmental, empathic services to our clients. We guide our clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support,...

  • Support Coordinator- Ndis

    1 week ago

    Smithfield, New South Wales, Australia Senami Counselling & Psychotherapy Services Full time

    **Support Coordinator Job Description**About SenamiWe provide caring, respectful, non-judgmental, empathic services to our client guiding clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support, counselling, case management and psychotherapy services to achieve positive outcomes for...

  • Service Manager

    1 week ago

    Smithfield, New South Wales, Australia Just Automotive Recruitment Full time

    Regular work schedule from Monday to Friday No weekend work required, allowing for a worklife balance. Recognition and benefitsService Manager - Smithfield, NSW- $ 70,000 to $ 90,000 plus Super Family oriented business with a positive and supportive culture Staff rewards and incentivesAbout the companyOur client is a well-known one-stop shop for all Diesel...

  • Support Coordinator- Ndis

    1 week ago

    Smithfield, New South Wales, Australia Senami Counselling & Psychotherapy Services Full time

    **Support Coordinator Job Description**About SenamiWe provide caring, respectful, non-judgmental, empathic services to our client guiding clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support, counselling, case management and psychotherapy services to achieve positive outcomes for...

  • Technical Support

    1 week ago

    Smithfield, New South Wales, Australia Hydraulink Fluid Connectors Ltd Full time

    Description:About the roleAre you looking for a role that allows you to stay in an industry you love, gives you loads of variety but gets you off the tools? Then we have a GREAT role for you.At Hydraulink Australia we operate in a diverse, fast-moving environment This role will see you joining our Smithfield based training team to share your knowledge of and...

  • Technical Support

    1 week ago

    Smithfield, New South Wales, Australia Hydraulink Fluid Connectors Ltd Full time

    Description:About the roleHydraulink is no ordinary company and this is no ordinary role.....We operate in a diverse, fast-moving environment - if you enjoy working in that kind of environment and want to be a part of our Training team based at Head Office in Smithfield then keep readingThis role offers loads of variety with the responsibility for this role...

  • Technical Support

    1 week ago

    Smithfield, New South Wales, Australia Hydraulink Fluid Connectors Ltd Full time

    Description:About the roleWe operate in a diverse, fast-moving environment In this role you will enjoy being a part of our Training team based at Head Office in Smithfield.In this role, no two days will ever be the same and you will enjoy being hands on and interacting with a range of stakeholders within the business.The responsibility for this role is split...

  • Customer Service Representative

    1 month ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due an exciting period of rapid growth, our client is looking for 7x Customer Service Representatives to join their high-performing Customer Service...

  • Customer Service Representative

    4 weeks ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due an exciting period of rapid growth, our client is looking for 7x Customer Service Representatives to join their high-performing Customer Service...

  • Customer Service Representative

    1 week ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due an exciting period of rapid growth, our client is looking for 7x Customer Service Representatives to join their high-performing Customer Service...

  • Customer Service Representative

    1 month ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due to an exciting period of rapid growth, our client is looking for 4 x Customer Service Representatives with hands-on technical experience to join...

  • Customer Service Representative

    1 week ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due to an exciting period of rapid growth, our client is looking for 4 x Customer Service Representatives with hands-on technical experience to join...

  • Customer Service Representative

    4 weeks ago

    Smithfield, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our client is a market leader in the production and distribution of industrial and electronic solutions and are renowned by top clients for their high quality products and fast turnaround times. Due to an exciting period of rapid growth, our client is looking for 4 x Customer Service Representatives with hands-on technical experience to join...

  • Customer Service Representative

    1 week ago

    Smithfield, New South Wales, Australia Veritas Recruitment Pty Ltd Full time

    Work Type: Temporary Full TimeWork Mode:Industry: Manufacturing & ProductionLocation: Smithfield New South WalesSalary:$ $35.00 HourlyReference: BH25989The CompanyWorking with this well-known, brand name Australian organisation, you will be responsible for providing comprehensive assistance to key clients within this well-known Australian organisation. Based...

  • General Services Officer

    1 week ago

    Smithfield, New South Wales, Australia SummitCare Full time

    About the business SummitCare today is proud to operate 10 homes across Sydney and Newcastle. Our purpose is to enable wellbeing all day every day for people requiring aged care. Partnering with our vision of striving for excellence in all that we do, SummitCare is professional, respectful and supportive in caring for our aged community as if they were our...

  • Service Coordinator

    1 week ago

    Smithfield, New South Wales, Australia 2XM Recruit Full time

    Service Coordinator:Job details: Posted 24 April 202 Salary $75000 per annum LocationSmithfield Job type Permanent Discipline Engineering Referenceservice12 Contact NameRachel CarterJob description:2XM Recruit are actively seeking a Service Coordinator on a full time, permanent basis in Greater Western Sydney.Role: Service CoordinatorLocation: Greater...

  • Service Coordinator

    1 week ago

    Smithfield, New South Wales, Australia Concept Recruitment Specialists Full time

    Our Client is a leading Global Manufacturing and Distribution Company who is searching for a highly motivated Customer Service Representative to join a busy team. Smithfield location Immediate start 4 month role Monday to Friday, 95Responsibilities of the role will include:Processing jobs and sales orders Responding to inbound service enquiries Prioritising...

  • Service Coordinator

    1 week ago

    Smithfield, New South Wales, Australia Concept Recruitment Specialists Full time

    Smithfield location Immediate start 6month Fixed Term Contract Monday to FridayOur Client is a leading Global Manufacturing and Distribution Company who is searching for a highly motivated Customer Service Representative/Service Coordinator to join their busy team.Responsibilities of the role will include:Processing jobs and sales orders Responding to...