Ctp Internal Review Specialist

2 weeks ago


Canberra, ACT, Australia Suncorp Group Full time
CTP Internal Review Specialist, devoted dispute resolution specialists team

  • Hybrid working, flexible start times and the freedom to plan your day
  • 9 month maternity leave cover/or 9 month MTC opportunity based in Sydney or Canberra


Join our exceptional Personal Injury Team as an Internal Review Specialist We're on the lookout for someone extraordinary to take charge of resolving Internal Reviews that arise in Motor Accident Injuries Act (MAIA CTP) claims.

You'll be at the forefront of fairness, transparency, robustness, and efficiency, ensuring timely resolutions.


As a esteemed 'Internal Review Specialist' (MAIA CTP), you'll play a pivotal role in supporting the seamless operations of our dynamic Personal Injury Dispute Resolution Team.

Embracing the Motor Accidents Injuries Act 2017, you'll undertake a diverse range of independent review functions, bringing your expertise to the table.


What you'll do

  • Demonstrate professionalism, expertise, and understanding of claims resolution
  • Monitor and analyse claim trends to enhance the effectiveness of the process
  • Prepare compelling Certificates of Determination and Statements of Reasons to justify decisions
  • Provide guidance to internal stakeholders, fostering excellence in decisionmaking and claims management
  • Stay updated on legislative amendments and relevant court decisions for compliance

What you'll bring

  • Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in 'plain English' to customers
  • Insurance Claims experience essential, preferably in the NSW CTP MAIA scheme
  • Qualifications and/or experience in Dispute Resolution and/or complaints handling
  • Qualifications in Law, Insurance, Medical, Allied Health or related disciplines essential
  • Strong legal and technical skills, particularly in an insurance setting

What we can offer

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
  • We offer support and various programs for our people: Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition

Advertised: 20 Jul 2023 AUS Eastern Standard Time

Applications close: 18 Aug 2023 AUS Eastern Standard Time

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