Dispute Resolution Specialist

2 weeks ago

Canberra, ACT, Australia Suncorp Group Full time

Hybrid working, flexible start times and the autonomy and freedom to plan your day:


  • Permanent opportunity based in Sydney or Canberra.
We are seeking a 1st in class Internal Review Specialist to join our Personal Injury Team as a
CTP
Internal Review Specialist.
  • This team is responsible for resolving Internal Reviews that arise in Motor Accident Injuries Act (MAIA CTP) claims in a fair, transparent, robust and timely manner.


The '
Internal Review
Specialist' (MAIA CTP) - role exists to support the efficient and effective operation of the Personal Injury Dispute Resolution Team and its members, by undertaking a range of independent review functions under the Motor Accidents Injuries Act 2017.

The role would be suitable for a professional with CTP Claims or Legal experience.

As there are also medical internal reviews, the role would also be an exciting opportunity for an experienced allied health professional to utilise their clinical expertise, decision-making and writing skills to transition into an insurance role.


What you'll do

  • You'll be required to prepare Certificates of Determination and accompanying Statement of Reasons that support the decision that has been reached.
  • Involvement in monitoring claim trends and preparing reports on any trends identified to assist in the effectiveness of the claims process.

What you'll bring

  • Insurance Claims experience, preferably in the NSW CTP MAIA scheme.
  • Qualifications in Law, Insurance, Medical, Allied Health or related disciplines.
  • Qualifications and/or experience in Dispute Resolution and/or complaints handling.
  • Strong legal and technical skills, particularly in an insurance setting.
  • Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in 'plain English' to customers.

What we can offer

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • We offer support and various programs for our people: Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition.

Advertised: 08 May 2023 AUS Eastern Standard Time

Applications close: 26 May 2023 AUS Eastern Standard Time

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