Client Strategy Associate

1 week ago

Sydney, New South Wales, Australia Attentive Mobile Full time

SYDNEY /

SALES /

FULL-TIME

/ HYBRID

About Attentive:

  • Attentive is the leader in conversational commerce, reinventing business to consumer communication. Our SMSfirst software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through twoway, realtime, personalized communications, we drive billions in ecommerce revenue and over 8,000 leading brands like CB2, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees
Who we are

  • We are looking for a driven individual to join our team as the first Client Strategy Associate, Mid Market on our Australia team to fully manage the mid market book of clients. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of clients. You will also coordinate crossfunctionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Why Attentive needs you:

  • Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
  • Manage up to accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
  • Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with Attentive
  • Lead and present at select client meetings, both inperson and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Help translate customer feedback (and your own team's needs) into specific product requirements

About you:

  • 1+ year of account management experience required, preferably at a Martech SaaS company
  • Strong understanding in customer success techniques and strategies
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools
  • Interest in startups, software and entrepreneurship
  • Comfortable working from our Sydney office 2 days a week
- #LI-Hybrid #LI-LC1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other's champions

Champion the Customer:

  • Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive's success

Learn more about AWAKE, Attentive's collective of employee resource groups.


If you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

  • Account Manager/sales Associate

    1 week ago

    Sydney, New South Wales, Australia CRM Strategy Full time

    At CRM Strategy, we're on a mission to become Australia's premier, independent CRM/CX consultants, using best in class technology solutions to solve complex business challenges.To support strong recent growth, we have a newly created role for a pro-active and motivated customer focused individual to join the CRM Strategy team as an Account Manager/Sales...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Oaktree Talent Group & Future State Consulting Full time

    Are you a driven, creative, and ambitious individual seeking a role where your ideas can truly make an impact? This PE/Search Fund business is looking for Associates and Senior Associates to join their small and growing team in either Sydney or Melbourne.You will have an opportunity to work with the founder, a phenomenal ex top tier leader and other ex MBB /...

  • Associate, Strategy

    1 week ago

    Sydney, New South Wales, Australia Teneo Full time

    Associate, Strategy and CommunicationsThe OpportunityYou will be a part of a team advising clients on how to create effective narratives, manage reputation, engage with key audiences, and tell proactive stories which support our clients' strategic objectives.As an Associate you'll be responsible for providing the highest quality of service to our clients and...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Challenge yourself to develop insights and recommendations for the Qantas Group Leadership Team and Board of Directors, through delivering insightful and impactful analysis and recommendations Together we'll define the strategic direction of Qantas Group, including Qantas Airways, Jetstar Group, and Qantas Loyalty Permanent positions based at Qantas Group...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Challenge yourself to develop insights and recommendations for the Qantas Group Management Committee and Board of Directors, through delivering insightful and impactful analysis and recommendations Together we'll define the strategic direction of Qantas Group, including Qantas Airways, Jetstar Group, and Qantas Loyalty Permanent positions based at Qantas...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Qantas Full time

    Challenge yourself to develop insights and recommendations for the Qantas Group Leadership Team and Board of Directors, through delivering insightful and impactful analysis and recommendations Together we'll define the strategic direction of Qantas Group, including Qantas Airways, Jetstar Group, and Qantas Loyalty Permanent positions based at Qantas Group...

  • Associate Strategy Director

    1 week ago

    Sydney, New South Wales, Australia RGA Careers Page Full time

    Associate Strategy DirectorOur Strategists and Planners work closely with media and analytics to create impactful, integrated, and measurable strategic platforms. They're thought leaders who find the best approach to clearly present data that drives innovation. They uncover cultural insights that surface opportunities and meaning for brands, and create...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Full time

    Challenge yourself to develop insights and recommendations for the Qantas Group Leadership Team and Board of Directors, through delivering insightful and impactful analysis and recommendations Together we'll define the strategic direction of Qantas Group, including Qantas Airways, Jetstar Group, and Qantas Loyalty Permanent positions based at Qantas Group...

  • Associate Strategy Consultant

    3 weeks ago

    Sydney, New South Wales, Australia AON Full time

    Become a pivotal member of a growing & highly regarded professional team Aon will provide you a meaningful, and exciting career Great opportunity to join a global market leader Associate Consultant, Strategy & Technology Group (STG) We are seeking a passionate Associate Consultants to join our Aon Strategy and Technology Group (STG) based in Sydney.Aon...

  • Associate Strategy Consultant

    2 months ago

    Sydney, New South Wales, Australia AON Full time

    Become a pivotal member of a growing & highly regarded professional team Aon will provide you a meaningful, and exciting career Great opportunity to join a global market leader Associate Consultant, Strategy & Technology Group (STG) We are seeking a passionate Associate Consultants to join our Aon Strategy and Technology Group (STG) based in Sydney.Aon...

  • Associate Strategy Consultant

    1 week ago

    Sydney, New South Wales, Australia Aon Corporation Full time

    Posting Description: Become a pivotal member of a growing & highly regarded professional team Aon will provide you a meaningful, and exciting career Great opportunity to join a global market leaderAssociate Consultant, Strategy & Technology Group (STG)We are seeking a passionate Associate Consultants to join our Aon Strategy and Technology Group (STG) based...

  • Associate, Client Solutions

    1 week ago

    Sydney, New South Wales, Australia GLG Full time

    We are seeking an Associate to support GLG's business in Australia and New Zealand. Associates are the engine behind GLG's Insight Network, the world's largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG's business forward and add value through close coordination with...

  • Strategy Associate

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Challenge yourself to develop insights and recommendations for the Qantas Group Management Committee and Board of Directors- Together we'll define the strategic direction of Qantas Group, including Qantas Airways, Jetstar Group, and Qantas Loyalty- Permanent positions based at Qantas Group head office in MascotToday, we're busy planning for tomorrow. We look...

  • Associate - Client Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- PermanentOur client is a leading global financial services firm seeking a Relationship Manager, at Associate level, working as part of the Global Client Management team.As a Client Relationship Manager you will work as part of a global RM team in Sydney covering all business lines and services. This is a high quality Relationship...

  • Strategy - Associate

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Our Strategy team help clients solve their most complex problems and make clear strategic choices that set them up to execute with confidence and deliver results. We bring together a range of disciplines in a diverse and multidisciplinary team to support strategies that are grounded in rigorous analysis, actionable insight, stakeholder perspectives and...

  • Client Associate

    1 week ago

    Sydney, New South Wales, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiativesJob Title:Client AssociateJob Description:Part of Dentsu Group, dentsu International is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the...

  • Associate Director, Credit Strategy

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank:Established career path and progression opportunities:- Sydney BasedHow will I Help?The role of Associate Director, Credit Strategy, will focus on providing single name and industry based strategy views on Australian and New Zealand corporates and banks. You will be expected to take leadership on selected...

  • Client Strategy Analyst

    1 week ago

    Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Strategy-focused Stakeholder engagement Permanent roleThe team leads relationship management and client strategy for Institutional Banking clients, partnering with product teams in delivering the Bank's Institutional Banking capabilities, operating across various sectors, including: Natural Resources/Energy, Government Corporations, Transport, Real Estate,...

  • Client Strategy Manager

    1 week ago

    Sydney, New South Wales, Australia Attentive Mobile Full time

    SYDNEY /CLIENT STRATEGY /FULL-TIME/ HYBRIDAbout Attentive: Attentive is the leader in conversational commerce, reinventing business to consumer communication. Our SMSfirst software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through twoway, realtime, personalized communications, we...

  • Associate, Client Services

    1 week ago

    Sydney, New South Wales, Australia S&P Global Full time

    S&P Global (July 2023) Market Intelligence Client Services Associate Development Program (Sydney)Role: Client Services AssociateThe Location: SydneyThe S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program...