![Attentive Mobile](https://media.trabajo.org/img/noimg.jpg)
Client Strategy Manager
1 week ago
SYDNEY /
CLIENT STRATEGY /
FULL-TIME
/ HYBRID
About Attentive:
- Attentive is the leader in conversational commerce, reinventing business to consumer communication. Our SMSfirst software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through twoway, realtime, personalized communications, we drive billions in ecommerce revenue and over 8,000 leading brands like CB2, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Who we are
- We are looking for a driven customer success person to join our team as a Client Strategy Manager. You will be one of the first local hires on the Client Strategy team as Attentive expands into Australia & APAC with its first Sydney office and as part of a newer market. You will help our clients set achievable goals for their SMS programs, steer them in the right direction to get up and running on Attentive smoothly, and will optimize their program to maximize growth and revenue. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate crossfunctionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.
Why Attentive needs you:
- Support the successful launch of our APAC clients by working closely with Sales to run quick, efficient, and smooth handoffs when new clients sign up (contact categorization, product scoping, implementation details, goals/KPIs, etc.)
- Partner closely with Sales throughout the trial period to convert clients to paid programs
- Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
- Develop a "consultant" perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both inperson and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Work closely with the executive team to translate customer feedback into specific product requirements
About you:
- 13 years of account management experience required, preferably at a marketing/software company
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship
- Comfortable working from our Sydney office 2 days a week
- Comfortable with local travel for client visits
Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
Learn more about AWAKE, Attentive's collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
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