Service Manager

2 weeks ago

Brisbane, Queensland, Australia Diverseco Full time

Opportunity to be both a commercially astute and people focus leader of our service department in our Victorian Branch based at Rowville


As Service Manager for our Victorian branch, you will be responsible for the state service budget, planning, supporting & directing service activities to improve service excellence as well as customer satisfaction.

You will also be developing and executing service strategies which support the growth of the overall service business. You will lead a team of service technicians which support the Diverseco portfolio.

About the Company


Originally evolving from the industrial weighing sector, Diverseco has built on its capabilities and evolved to become the leading solution provider for measurement and automation solutions across all relevant industries in Australia, New Zealand and Singapore.

Our capabilities span from project design to project implementation across robotics automation solutions to industrial measurement solutions, training, service, and support.


Service Manager Responsibilities

  • Lead the achievement of the service budget through successful sales quotations for the sale of equipment, equipment upgrade and service delivery to achieve the budget and gross profit;
  • Ensure customer service excellence through the delivery of existing service level agreements, maintenance of existing key service accounts and pursuit of new service business opportunities;
  • Provide technical leadership in the scheduling of customer service calls to ensure effective use of resources, maximisation of productivity, cost effective contractor engagement and controlled expenses;
  • Develop, coach and empower your team members;
  • Give direction, drive performance and set clear goals for your team members;
  • Drive business process improvements for efficiency and higher productivity;
  • Grow the Service Business (Revenue and Profitability) YearoverYear;
  • To take initiative in updating one's own product & technical knowledge by attending training programs organized by the Company and through discussions with your team;
  • Promote the value proposition of service and customer support in sales opportunities;
  • Identify and develop best practices across the entire team to drive service productivity;
  • Foster a values based team environment through regular meetings, coaching, performance and development review discussions focussed on ensuring that charge out hours are achieved and there is high productivity levels within the team
  • Deliver on service administration work processes effectively, efficiently and accurately to achieve timely monthly customer invoicing on time;
  • Ensure that employee safety is regarded in the highest priority with zero major/lost time injuries.

You must have:

  • Leadership qualification is highly desirable;
  • Technical aptitude;
  • Proven customer management skills;
  • Strong leadership skills with extensive experience in personnel management including recruitment, performance appraisals and staff development;
  • Highly developed interpersonal, communication, negotiation, analytical and problem solving skills;
  • The ability to work under pressure with accuracy, clear and focused problem solving and decision making skills, enabling quick and accurate resolution of issues;
  • A current Australian driver's licence;
  • A valid right to live and work in Australia.

What We Offer:

  • Culture: A professional safety culture which also actively embraces and promotes diversity and inclusion;
  • Health: access to Employee Assistant Program and a partnership with wellbeing solutions provider, Wherefit, to enable employees to access discounts for gyms, activewear, healthy meals, health supplements and more;
  • Career: The opportunity to further develop your skills and professional development through courses run by recognised training organisations and third party providers such as Australian Institute of Management. We provide national career progression prospects;
  • Financial: An Employee Referral Program offering an incentive of up to $2000 if you successfully refer someone for a role.

Job Details:

  • Location:
  • Brisbane
  • Work Type:
  • FullTime
  • Post Date:
  • Close Date:
  • Reference:
  • 225

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