Customer Value Agreement Aftermarket Services

2 weeks ago

Tullamarine, Australia Caterpillar Full time

Career Area:

Marketing / Sales / Product Support**:

About Caterpillar


Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

We are a leader and proudly have the largest global presence in the industries we serve.

For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you'll find challenges that excite you and development opportunities to build a lifelong career.

About the Position:

This role is a key interface between a number of regional and global teams across a large matrix organisation.


The Aftermarket Services Consultant (ASC) holds a pivotal role in ensuring alignment between the industries in terms of Aftermarkets solutions and strategic plans.

The role is clearly recognized as an expert in a specific business segment/specialty area. The ASC has a regional focus.


You will demonstrate creativity, innovation, foresight, business judgment and outstanding product/industry knowledge or marketing/distribution knowledge along with the sensitivity to customer financial impact.

You will have knowledge, recognition and expertise on industry & market requirements, technology, and regulations.

The primary responsibilities for this position will be to (but not limited to):

Provides Commercial Support:

  • Support the development of marketing programs with the industry to achieve CISD plans
- & sales volume targets, PSE objectives and net price realization globally.

  • Make market driven recommendations on growth strategies to achieve STU revenue targets.
  • Identify aftermarket issues and develop strategies to overcome them globally.
  • Support the execution of dependencies execution.
  • Work with ASRs and Dealers Product Specialists to collect Voice of Market.
  • Lead analysis of industry key competitors' merchandising strengths, weaknesses, and tactics.
  • Develops Go-ToMarket merchandising programs and ensure consistency amongst programs.
  • Responsible for leading special CVA projects (Medium/Longterm impact).
  • Support Dealer development with training for Dealer PSSRs.

Required Skill and Experience:

  • Experience in product marketing commercial, dealer operational or technical experience with a good working understanding of the needs of customers, dealers, product groups.
  • A university degree or equivalent years of experience.
  • Previous experience launching new products, and NPI recommendations, delivering price realisation targets, are required.
  • Ability to demonstrate industry and product knowledge, NPI process and experience working price/value analysis and disconnects.
  • Exceptional organisational and analytical skills and be highly proficient working team dynamics and interpersonal relationships to successfully influence others and achieve challenging goals across the global Caterpillar enterprise.
  • Excellent communication skills and be willing to be a strong advocate of the customer and the enterprise.

Desirable Qualifications:

  • Previous ASR or Operations Representative experience.
  • Consistent Dealer Interfacing role experience, specifically in Business Development.
  • Previous Construction Industries / CVA product experience.
  • Multiple languages capabilities.

What's in it for you?

  • Competitive remuneration package including possibility of additional superannuation
  • Attractive Bonus
  • Career development with global prospects
  • Flexible work life balance
  • A strong commitment to safety and your wellbeing
  • An inclusive workplace culture focused on quality, customer service and the environment
  • A commitment to diversity and inclusion, equal opportunity, and equal outcome
  • A dedicated Health & Wellbeing program including discounted Private Health Insurance
  • SMART spending APP
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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