Inbound Call Centre Customer Service

1 month ago


Tullamarine, Australia LP Consulting Services Full time

Duties and Responsibilities

  • customer phone calls
  • General ad hoc duties
  • Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.
  • Provide a personalised excellence of service specific to each customer's needs.
  • Be responsive to phone and email contact.
  • Assist in developing systems and processes to improve service quality within the customer service team and customer base.
  • Liaise with manufacturing plants and sales staff on all issues and opportunities.
  • Update customer material numbers in SAP.
  • Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
  • Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
  • Communicate with warehouses & Pact support to gain information of ETA's by request from the customer or proactively chasing information to avoid a delivery issue.
  • Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
  • Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
  • Investigate, prepare and process customer credits and returns for customers within your in boxes.
  • Input pricing update sheets into SAP where applicable.
  • Raise Master data and IT requests where applicable to maintain customer information in SAP.


Only shortlisted applicants will be contacted



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