Clinic Administrator

2 weeks ago

Melbourne, Victoria, Australia Monash Health Full time

Location:
Melbourne | Eastern Metropolitan

Job type:
Part time

Organisation:
Monash Health

Salary:
Salary not specified

Occupation:
Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 65919


Monash Health's Specialist Consulting Team are looking for an individual to cover part-time parental leave position until 22/04/2025 and join our patient focused team.

The Specialist Consulting Clerical Team contributes to patient care while ensuring Department of Health and Human Services mandates are met.


About the Role

  • Temporary Part Time Role (Parental Leave), 48 hours/ 6 x Days per fortnight
  • April April 202
  • Does helping others give you job satisfaction?
  • Do you enjoy a variety of tasks in your working day?
The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills.

We currently have a Part time Parental Leave Contact opportunity.

Shifts will be Monday to Friday (No weekend work) and roster start and finish times may also change to assist with leave cover throughout the period.


A Day in the Life


You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health.

Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit.


Typical daily duties will include:

  • Provide a friendly, courteous and professional greeting to all visitors/patients.
  • Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
  • Ensure appropriate standard of presentation and maintenance of reception area.
  • Maintaining a high level of customer service at all times
  • Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
  • Collaborate with the implementation of new processes.
  • Demonstrate respect and support towards other team members.

What you bring
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment.

Working in a hospital environment doesn't faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence.


You will also demonstrate:

  • General clerical and/or administrative skills
  • Medical terminology knowledge
  • Excellent computer skills and a willingness to learn new software packages.
  • Knowledge of iPM or similar patient management systems
  • The ability to adapt in a changing environment to meet demands.
  • Friendly and helpful customer service and communication skills
  • Proven organisational skills and can work autonomously.
  • Demonstrable ability to manage a range of administration responsibilities across a number of areas.
  • A quality focus whilst ensuring work is completed within the required timeframes.
  • A flexible approach to staggered start and finish times
As well as advanced verbal, written and interpersonal skills involving good use of English are required. Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.

In return
Ours is a connected team with strong shared values and an unwavering commitment to excellence. Ours is also a highly skilled, collaborative, and welcoming team where the only limit in your career is you.

There is no better time to join us and here's just a few reasons why:

  • Access to Monash Health inhouse learning portals to further expand your skills and knowledge base
  • Avenues to further develop your leadership and project management skills
  • Mentorship and career guidance
  • Competitive salary
  • 5 weeks of Annual Leave
  • Salary packaging
  • Opportunity to experience various teams
  • Ongoing supervision and professional development


In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to on site staff car parking and gym, uniform and a comprehensive Employee Assistance Program (EAP).


Monash Health is a great place to work
To see first-hand what our colleagues think about working here, take a look at the following short videos:

Monash Health is Victoria's largest and most comprehensive health service.

For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage.

With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40

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