Service Co-ordinator

2 weeks ago


Ipswich, Australia Help Along Pty Ltd Full time

Are you driven by the opportunity to make a significant difference in the lives of individuals with disabilities? Help Along Pty Ltd is a registered NDIS service provider, dedicated to supporting individuals with disabilities.

Our emphasis? Genuine care, top-tier service, and heartfelt empathy.

As we expand, our Service Coordinators play a crucial role, bridging the gap for those seeking the right support. Be a part of our mission, where every member is instrumental in making a lasting difference.

Service Co-ordinator's role in-depth:

Client Services Management:

  • Lead team leaders in managing their teams of disability support workers, ensuring they adhere to company policies and the highest industry standards.
  • Stay updated with NDIS legislative requirements and company directives to ensure full compliance.
  • Prioritize workplace health and safety, addressing and documenting any emerging requirements.
  • Foster a workplace culture in line with our mission, vision, guiding principles, and values.
  • Collaborate with client decisionmakers, stakeholders, and internal colleagues like rostering and payroll for streamlined operations.

Client-Centric Approach:

  • Devote genuine efforts to strengthen relationships with clients and their families.
  • Regularly monitor client profiles to ensure relevance and accuracy.
  • Spearhead the development and implementation of client programs tailored to individual needs and personal growth.

Enhancing Client Lifestyle:

  • Safeguard client rights by ensuring their privacy, dignity, and confidentiality at all times.
  • Facilitate clients in exploring individual interests, hobbies, friendships, and providing avenues for selfexpression.
  • Assist clients in accessing community activities, helping them establish and nurture connections beyond the service system.

Team Collaboration and Communication:

  • Actively foster open communication, participate in regular staff meetings, and contribute to policy reviews.
  • Ensure timely communication of client information, especially when time sensitive.
  • Collaborate with the leadership team in developing, implementing, and evaluating training and behaviour programs tailored to clients.

Essential Qualifications & Experience:

  • Qualifications in human services, social sciences, or equivalent.
Hands-on experience in the disability sector, personal care services, or dealing with challenging behaviours and/or mental health.

  • Mastery over IT systems pertinent to client management and communication.
  • A valid Queensland Drivers Licence and access to a personal vehicle for work purposes.

Essential Certifications:

  • Working with Children Check (Known as blue card).
  • NDIS Screening Check Card (or a yellow card).
  • First Aid & CPR Certificate.

What you are expected to bring to the table:

  • A genuine passion for supporting and empowering individuals with disabilities.
  • An impeccable character exuding honesty, resilience, and reliability.
  • A collaborative spirit, blending seamlessly into a team yet confidently taking the helm when required.
  • A proactive approach, with energy, passion, and an innate drive to overcome challenges.

Remuneration

  • Attractive salary package starting at $80,000 plus Superannuation.

Salary:
$80,000.00 per year

Benefits:

  • Employee mentoring program

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Logan Central,

QLD:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person
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