Graduate Service Provisioning Coordinator

2 weeks ago

Sydney, New South Wales, Australia Symbio Full time
Job Description

We are seeking for a Graduate Service Provisioning Coordinator to join our team in Sydney. Reporting to the Senior Manager SDAT and Service Management, this role will be responsible for responding to customer's inquiry by coordinating with Level 2 Service Delivery Consultants and Service Carriers to ensure that their requests have been fully attended to.

As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate Service Provisioning Coordinator:

  • Follow agreed operational processes & procedures
  • Ensure the highest level of proficiency is always followed
  • Complete provisioning tasks including number porting activities within the Service Level Agreement
  • Complete new service activations within the Service Level Agreement
  • Communicate provisioning status to service providers within the Service Level Agreement
  • Ensure all other tickets/queries are responded to within the Service Level Agreement
  • Offer in depth responses to all queries, ensuring service providers/customers fully understand the situation
  • Proactively extract data and monitor order statuses, pushing carriers for timely updates as required
  • Ensure all monthly reports are provided in timely manner as requested by line manager
  • Educate the customer where possible, regarding issue resolution to enable self-resolution in future
  • Respond to queries from internal stakeholders via team's channel, email or call in a timely manner
  • Can be crossed trained to provide minor technical assistance to customer when called for
  • Assist service assurance team should the need arise which include but not limited to taking in calls to aid queue and respond to customer's queries, action tickets/email
  • Attend to operational activities as assigned by the Team lead and management where necessary.
Qualifications

What you'll need to succeed:

  • A recently completed degree in computer science, Information Technology, Telecommunications, or similar discipline.
  • Prior internships or experience in telecommunications or IT service delivery is desirable.
  • Strong understanding of technical support systems and databases. Proficiency with CRM software and service desk systems.
  • Intermediate level of Microsoft applications (Excel, Word, PowerPoint)
  • Proactive, can-do attitude
  • Excellent verbal and written communication skills.
  • Ability to clearly articulate complex information
  • Strong analytical and problem-solving skills to effectively handle provisioning tasks and resolve discrepancies.

What's it like to work here?
As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus, you'll enjoy a range of benefits including share options, generous parental leave, paid birthday leave, regular social events, social clubs and a comfortable, fun and diverse working environment.

If this sounds like the next great step in your career, we'd love to hear from you.

Apply Now

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks. No recruiters please.

Additional Information

Life at Symbio

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee's happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn't compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.

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