Retail Communications and Engagement Manager

1 week ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role

As part of the Retail Communications, Change and Continuous Improvement team, this role is responsible for planning and executing communications activities and experiences to engage customer-facing teams across BOQ, Virgin Money and ME in the retail strategy, and support leaders to influence positive change adoption.


The role will drive connections between our customer-facing and support teams, and seek to drive increases in key metrics across event participation, internal social media engagement and pulse engagement survey scores.


Key Responsibilities

  • Lead the effective and efficient delivery of banker and customer communications in alignment with the Group, Retail Bank and Communications, Change and Continuous Improvement team strategies
  • Manage strategic execution of the Retail Communications Plan to engage customerfacing teams across the Retail Bank to ensure consistent, predictable messages are delivered through established communications channels
  • Create programs, materials and coaching to support leaders to influence positive change adoption through the Bank's change and continuous improvement agenda, including coordinating regular virtual town halls and change briefings for Team Leaders
  • Plan and deliver engaging and impactful communications campaigns aligned to the change and transformation calendar, including fundraising initiatives, diversity and inclusion programs, engagement pulse surveys and our Ride the Subway program, which connects support office teams with branches and other customerfacing teams
  • Bring creativity and innovation to the development of communications materials and experiences tailored to each of our distinct brand personas and fitforpurpose for each of our varied customerfacing teams
  • Support the Retail Bank with execution and management of internal and external events
  • Content and community management for Yammer and Teams channels, driving two way participation and engagement
  • Consistently measure engagement and impact, turning insights into actions to drive positive outcomes

About you

  • Strong personal and professional communications skills
  • Virtual and inperson event management expertise
  • Experience using digital and traditional communications channels
  • Creative and innovate thinker
  • Strong attention to detail and organisation skills
  • Proficient in Microsoft Office suite, including Teams
  • 5 years' experience in a similar role

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ02554

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