Manager Knowledge and Process

2 weeks ago

Sydney, New South Wales, Australia Allianz Full time

Manager Knowledge and Process

Knowledge & Process Manager | Consumer | Flexible Working

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone.

Reporting into the Head of Governance and Performance, we have an incredible opportunity for a Knowledge & Process Manager to join our Consumer business. The primary purpose of this role is to lead the Knowledge and Process function across Customer Relations area maximising the rate of process improvements and accessibility to accurate knowledge resources across the business unit. You'll be responsible for:

  1. Develop, document, and maintain business processes and procedures across various departments and functions.
  2. Collaborate with stakeholders to identify opportunities for process improvement and efficiency gains.
  3. Implement and maintain a knowledge management system to capture, organize, and disseminate critical business knowledge and best practices.
  4. Train and support employees in the use of knowledge management tools and processes.
  5. Continuously monitor and evaluate the effectiveness of processes and knowledge management systems, making recommendations for improvement as necessary.
  6. Ensure compliance with relevant regulations and standards in process and knowledge management.
About you


• Proven experience in process management, knowledge management, or a related field.


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.


• Proficiency in knowledge management tools and systems.


• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile.


• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.


• Bachelor's degree in business administration, information management, or a related field. Master's degree is a plus.


• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

What's on offer


• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.


• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.


• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.


• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.


• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.


• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.


• The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation. Join us. Let's care for tomorrow.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite Job ID 48011


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