Knowledge Management Specialist

2 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description What you get to do in this role**:

  • Provide input to help shape future content strategy for the product or business unit you help to support
  • Contribute to the continued evolution of ServiceNow's content development processes, DITAbased information model, and writing style and standards
  • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications What you have**:

Basic Qualifications:

  • BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
  • Understanding of content development life cycles and processes

Preferred Qualifications:

  • 4+ years work experience in technical communication
  • Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
  • Experience authoring in the Darwin Information Typing Architecture (DITA) or another XMLbased structured authoring architecture
  • Experience independently planning, creating, and delivering documentation in a fastpaced, globally distributed software development environment
  • Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse crossfunctional teams collaborate effectively to deliver exceptional results
JV22

Additional Information
ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Knowledge Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Knowledge Management Specialist, temporary up to 9 months, locations are flexible across NSW with hybrid workingThis is an exciting opportunity for a capable Knowledge Management professional to be part of our Strategy & Innovation team at Revenue NSW. In this role you will be undertaking a range of process reviews, analysis, reporting, governance, and...

  • Knowledge Systems Specialist

    3 weeks ago

    Sydney, New South Wales, Australia DLA Piper Full time

    Knowledge Systems SpecialistDLA Piper understands that you're building a future. Which is why we encourage you to reach your full potential. To explore the opportunities and choices that shape your individual career journey. Here, personal growth goes hand in hand with professional development.That's our commitment. This is your opportunity.An exciting...

  • Content Operations and Knowledge Management Lead

    2 weeks ago

    Sydney, New South Wales, Australia Canva Full time

    **Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work Our flagship campus is in Sydney. We also have a...

  • Content Operations and Knowledge Management Lead

    3 weeks ago

    Sydney, New South Wales, Australia Canva Full time

    Team***Customer Service***Country***Sydney, AustraliaSchedule***Full-time***On-site/Remote***HybridJoin the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight...

  • Travel Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    ABOUT CTM & SHOW GROUPShow Group is at an exciting phase in its development Here at the CTM family we are on the lookout for a like-minded individual to join the Show Group team in the position of Travel Specialist - Film/TV Production.If you want to be part of something special - APPLY NOW*ABOUT THE ROLEThe Travel Specialist position (Feature Film and...

  • travel specialist

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    01st May, 2024 ABOUT CTM & SHOW GROUPShow Group is at an exciting phase in its development Here at the CTM family we are on the lookout for a like-minded individual to join the Show Group team in the position of Travel Specialist – Film/TV Production.If you want to be part of something special – APPLY NOW*ABOUT THE ROLEThe Travel Specialist position...

  • Travel Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    ABOUT Show Group and CTM.Show Group is at an exciting phase in its development Here at the CTM family we are on the lookout for a like-minded individual to join the team in the position of Travel Specialist in one of our division teams.At Show Group & CTM, our people are at the heart of everything we do. Our diverse team is the reason Show Group & CTM are...

  • Atlassian Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370840IndustryITSalaryper hour - Min: AUD 130 - Max: AUD 150Location: Sydney/ Brisbane / Canberra- Duration: Initially until 30th June x 12 months extension We are seeking an Atlassian Specialist to undertake operational, service delivery and administration tasks for Atlassian products. The Atlassian Specialist should have a...

  • Travel Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    ABOUT CTM AND ETMCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in...

  • Legal Knowledge Manager

    2 weeks ago

    Sydney, New South Wales, Australia Australian Government Full time

    Ongoing opportunity (Executive Level 2) Fulltime Canberra, Sydney, Melbourne, Brisbane or AdelaideAn opportunity exists for a Knowledge Manager in our Practice Services Team in an ongoing capacity.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal practice and part of the Attorney-General's Department. AGS helps...

  • airline adm and refund specialist

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    15th May, 2024 ABOUT CTMCTM is an award-winning provider of travel service solutions spanning corporate, events, leisure, and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: ABOUT THE ROLEYou will be a ADM and Refund...

  • Knowledge Management Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Kennedys Law Full time

    As part of the Knowledge Management team in Australia, the Knowledge Management Administrator will work with and support the Australian Knowledge Manager to develop, manage and maintain knowledge systems and related content for the Australian firm.TeamKennedys has operated in Australia since 2006. Insurance matters and commercial disputes are our core...

  • Manager Knowledge and Process

    3 weeks ago

    Sydney, New South Wales, Australia Allianz Full time

    Manager Knowledge and ProcessKnowledge & Process Manager | Consumer | Flexible WorkingAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Travel Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    Exciting Travel Specialist opportunity at ETM Work closely with ETM's impressive client portfolio 03rd June, 2024 ABOUT CTM AND ETM CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence...

  • Draftsperson Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Mechanical Drafting SpecialistWe are seeking an experienced Mechanical Drafting Specialist to join our clients team.All Applicants must be Australian/New Zealand Citizens OR Permanent Residents.Location: MascotAbout the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a...

  • Manager Knowledge and Process

    3 weeks ago

    Sydney, New South Wales, Australia Allianz Popular SL. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type: Full-Time Employment Type: Permanent ID: 48011 n/aKnowledge & Process Manager | Consumer | Flexible Working At Allianz, we're proud to be one of the...

  • Knowledge Management Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Goodman Fielder Full time

    Job DescriptionFlexible work arrangements (3 days per week in the office) Join a positive and collaborative team culture Join a Leading Global FMCG organisation The Company Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific. We have a portfolio of iconic and trusted brands Australians have grown up with and...

  • Knowledge Management Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    An exciting opportunity has become available for a Knowledge Management Advisor to join the Knowledge Management and Continuous Improvement team under the Chief Operations Office (COO) - Strategy and Performance. The Chief Operations Office keeps the Bank running and powers our customer obsession. We process and execute the majority of all processes across...

  • Marketing Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bespoke Career Management Full time

    Salary:A$ ,000 per annum- Job type:Permanent- Location:Sydney- Sector:Business Support- Job Ref:65298About this role:Our client is an innovative design studio based in Sydney's Northern Beaches. They specialise in high-end residential design and have an outstanding reputation within the industry.An opportunity has emerged for a dynamic and experienced...

  • Siam Knowledge Manager

    2 weeks ago

    Sydney, New South Wales, Australia AC3 Full time

    Ranked #4 Best Places to Work Australia Structured Mentoring & Career Development Work with top tier Customers & VendorsAbout The Company:At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and...